Customer Support Agent
Vor 4 Tagen
Deine Aufgaben
**Let us guess**: you are tired of boring support activities that repeat from day to day. You are looking for some bigger purpose that challenges your mastery? Join our techie team and provide our enterprise customers with best-in-class support.
- You record, process, document and solve product-specific support requests - your holistic responsibility
- You run in-depth analysis, reproduce problems and provide solutions or workarounds
- You provide input for publications such as white papers and training materials
- You are responsible for the administration and maintenance of our test systems
Dein Profil
- Strong oral and written communication skills in English and German
- Experience in 1st or 2nd level support as well as in the area of incident management
- Technical degree in computer science or training in IT- systems management
- Sound knowledge of Windows 7, 8, 10 and Windows Server 2012, 2016, 2019 as well as Active Directory
- Experience with terminal servers, desktop virtualisation techniques
- Knowledge in the areas of network technology, firewall, DMZ and proxy server
Warum wir?
**Dream big**: we ensure an environment in which you can grow and perform
**Smart Work**: work from anywhere or our offices near Augsburg and Berlin
**Passion**: do what you can do best - we develop our team and individuals in their career as well
**\_\_Play for #1**: our vision is big - let's excel together\_\_
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