Principal Success Architect

**Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. **Job Description** Are you a “transformation-maker”?** Do you enjoy driving transformation and setting up companies for a successful future? Do you have experience with transformation programs, consultancy, and being a trusted advisor? - Great - Then join our outstanding Customer Success Team that enables our customers to utilize our innovative ServiceNow Platform most effectively. You will do this through a portfolio of standardized services, leading best practices, methodologies, and tools based on experiences from thousands of customer engagements. And of course by leveraging your vast experience in driving digital transformation. **What you get to do in this role** “If our customers are successful, we are successful” This will be your mantra. You will bring it to life by delivering consultancy and services to F500 companies up to the CxO level. You are building relationships across customers and partners and acting as a trusted advisor in many different areas like Vision & Strategy, Roadmap Development, Partner Management, Implementation Strategy, Value Management, Governance, and Product Adoption - just to name a few. There’s plenty of standardized ServiceNow best-practice material available so you can respond to the customer’s needs. In that fashion, you will be working with 1-3 customers, organizing your work yourself. This is one side of the medal. On the other side, you are orchestrating the internal collaboration of the ServiceNow account team. Because you are not alone. Our philosophy that we live day in and day out is “Teamwork makes the Dream work" The final objective is a successful, happy customer that will provide a high customer satisfaction rating based on the achievement of tangible value derived from their digital transformation. **Qualifications** Can you be successful?** We all enjoy our work if we can achieve and celebrate successes - internally and of course for our customers. While we provide you with a comprehensive onboarding journey when you start in this role, you also need to come up with a set of relevant experiences and skills that we can build upon. **To be successful in this role you have** - A passion for working with customers - 8+ years of progressive experience as part of a professional services organization; or equivalent education/experience - Worked in advisory roles focused on technology (Digital/SaaS/Enterprise Software) enabled transformations - Experience at F100-1000 accounts - Depth in digital transformation design, implementation, and management - Expertise in one industry, "minors" in one or two additional industries - IT, HR, or GBS transformation experience - Experience in establishing and maintaining executive relationships with CxO and business line leaders including managing expectations - Identified business outcomes, and goals and have achieved them - Experience in serving as part of a client account leadership team - Developed account partnering (co-delivery) relationships with large consultancies and technology implantation firms FD21 **Additional Information** ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site. **Work Personas** Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. **Required in Office** A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is