Team Lead 24x7 Service Monitoring

**Team Lead 24x7 Service Monitoring & Control (f/m/t)**:

- **Location(s)**:

- Essen, NW, DE, 45141

**RWE Supply & Trading GmbH**

**To start as soon as possible, fulltime, permanent**

**Your future plans**

IT Infrastructure is looking for an experienced and performance-oriented team leader for the 24x7 Service Monitoring & Major Incident Management team. You are responsible for coordination, steering and monitoring of IT services and coordinating the resolution of major incidents. At our team, you'll find all the advantages of a small and effective Team. And something decisive thing: Openness and genuine teamwork. Because we are open to the future and build on the strength of each individual. We value their work and opinions, listen to them, actively manage ideas and engage in direct exchange. Respect, appreciation and mutual trust are the hallmarks of cooperation in our international team.
- Leading of the 24x7 Service Monitoring & Major Incident Management team in IT Infrastructure
- Ensure qualified 24/7 business as usual tasks and project support of the team members for Connectivity and Unified Communication services agreed and continuously aligned with the C&UC team leads
- Managing and collaborating with external provider in all daily matters, project and operational
- Ensuring compliance with the Service Level Agreements in regular exchange with service providers
- Collaborating and communicating with various business ITs and other internal and external stakeholders to solve Major Incidents in critical situations
- Developing new tools and processes to improve service monitoring and management and handling of Major Incidents
- Designing and continuously improving an integrated reporting framework in alignment with group initiatives, tools and standards
- Analyzing the handling of major incidents during implementation and afterwards, with the aim of identifying potential for improvement and communicating this to the responsible stakeholders
- Manage personal development of team memberr

**Your powerful skills**
- Successfully completed studies in business informatics, informatics or similar
- Overall knowledge of IT Infrastructure and IT delivery
- Experience in IT service and provider management
- Excellent experience in IT Service Monitoring, steering of Major Incidents, and IT Infrastructure processes
- Comprehensive analytical and communicational skills and good understanding of interplay of IT services and processes
- Strong communication skills to collaborate with all kind of stakeholders
- People leadership skills, experienced in running international teams and working in a multicultural environment
- Capable of presenting in front of groups (team, steering committees etc.)
- German as a native speaker, Excellent English verbal and written

**Advantageous, but not a must**
- Certified ITIL skills

**Benefits you can rely on**
We really appreciate you going the extra mile and using every ounce of energy when the heat is on. That’s why we want to make your time with us as enjoyable as possible. At RWE Supply & Trading we value our employees and strive to create a supportive and inclusive work environment. With a range of competitive benefits, we not only offer excellent development prospects and an attractive remuneration package, but also take care of your well-being and understand that life-work integration is essential. Also our offer includes the following perks:

- Working in a highly motivated team with a highly attractive employer Various RWE benefits (e.g. Company pension scheme, Lumiland kindergarten)

**Any questions? **Vince Manning (Recruiting), M: +447585981083

We look forward to meeting you

RWE Supply & Trading is the interface between RWE and the energy markets around the world. Around 2,000 employees from over 70 different countries trade electricity, gas, commodities and CO2 emission allowances. The trading entity also ensures the commercial optimisation of RWE’s power plant dispatch and markets electricity from RWE.

**More insights**

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