Senior Team Lead, Service Delivery

Vor 2 Tagen

Ansbach, Deutschland Zalando Vollzeit

**THE OPPORTUNITY**: At Tradebyte you work hand in hand with the biggest players in e-commerce - from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do - do what you love. Become part of Tradebyte, an independent company within the Zalando Group **WHAT WE'RE LOOKING FOR**: - Experienced leader with a proven track record in leading a successful service delivery team - Extensive experience with ITIL principles - with ITIL Managing Professional (MP) and / or ITIL Strategic leader as desirable - Experience in service strategy development and implementation within a Service Management function and across a matrix organisation - Excellent interpersonal and communication skills, with the ability to negotiate successful outcomes - High level of understanding with 24/7 365 operational teams Background in delivering services to Enterprise customers within an e-commerce and SaaS environment would also be desirable - Willing to travel internationally - Fluent in English, German language skills are an additional advantage **YOUR RESPONSIBILITIES** - Lead, motivate and manage the Service Delivery Management team ensuring a culture of high performance - Seen as the key business "go to" person for Service Delivery excellence - Lead the success of our ITIL service management principles and operations including Incident Management, Major Incident, Event Management and Service Level Management - Standardising and monitoring of SLAs and OLAs which are in line with business needs - Take ownership for our Service KPI framework at senior and operational level - Drive service improvements and establish a culture for continual service improvement to increase efficiency and reduce operating costs - Help ensure ITIL best practice policies, procedures and protocols are applied throughout a cross-functional and matrix organisation **WHAT YOU CAN EXPECT FROM US**: - You'll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment - Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge) - You'll be given various learning and development opportunities to enhance your professional development - Flexible working hours, home office options - 27 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options after 2 years - We'll help you commute to the office with zero emissions: through a rented company bike or by charging you electric car at our e-charging station - Access to additional German or English classes to improve your language skills - Visa support for our foreign employees - A variety of health offers to support your well-being, as well as free beverages and fruits **INTERESTED?**:

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