Service Administrator

vor 8 Stunden

Frankfurt am Main, Deutschland Gold Group Vollzeit

**Service Administrator - Frankfurt, Germany - Life Sciences**: Are you an organised and detail-oriented professional looking for an opportunity to support a dynamic service team? A leading innovator in scientific instrumentation is seeking a **Service Administrator** to join its team near Frankfurt. This is a fantastic opportunity to be part of a global company that empowers groundbreaking research in areas such as environmental science, biotechnology, and medical advancements. **Why Join?**: - Work for a company at the forefront of modern research technology. - Be a key player in ensuring high-quality service and customer satisfaction. - Engage with a collaborative, international team that values precision and efficiency. **Your Role**: As the **Service Administrator**, you will serve as the primary point of contact for the service department, ensuring smooth operations and excellent customer support. Your responsibilities will include: - ** Service & Repair Coordination** - Process repair orders, manage cost estimates, and maintain service status reports. - ** Customer Interaction** - Handle incoming customer requests, provide updates on orders, and assist with quotations. - ** Logistics & Documentation** - Prepare shipping and customs paperwork in compliance with regulations. - ** Database Management** - Maintain accurate customer records in CRM and ERP systems. - ** Team Support** - Collaborate with sales and marketing teams, assist colleagues during high-volume periods, and support continuous improvement initiatives. **What You Bring**: - ** Education**: Associate degree or equivalent ("kaufmännische Ausbildung" or similar). - ** Experience**: At least 3 years in an office environment with a strong background in administrative support. - ** Technical Skills**: Proficiency in MS Office (especially Word and Excel) and familiarity with office equipment. CRM experience (Salesforce preferred) is a plus. - ** Languages**: Fluency in German (spoken and written) with a good command of English. - ** Key Traits**: Highly organised, detail-oriented, proactive, and able to manage multiple tasks efficiently. **What's in It for You?**: - Join an international company with a mission to support cutting-edge scientific research. - Work in a collaborative and supportive team environment. - Competitive compensation and benefits package. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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