Stock Associate

JOB SUMMARY

As a Tory Burch Sr. Stock Associate, you will flex between managing back of house operations and supporting the front of house. This will include understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. You may need to support as a greeter, runner, cashier where necessary. You will need to be a highly motivated, efficient, flexible individual who is comfortable multi-tasking in a fast paced environment with constantly changing priorities, being a leader in-store.

Operational Excellence
- Be the operational expert, being fully versed in all operational standards, policies, procedures and guidelines for all aspects of the Store.
- Supervise and execute all operational responsibilities to ensure the timely execution of all deliveries, markdowns, transfers, damages, RTVs, customer shipments and holds, replenishment, shipping and receiving, sales analysis and reporting, in order to maintain inventory accuracy and ideal product flow, and to achieve business goals.
- Manage the store uniform program including ordering and maintenance.
- Ensure maximization and effectiveness of storage & capacity of all product categories to include sales floor and back of house.
- Ensure the store is adequately prepared for trade, including execution of all start/end of day procedures
- Ensure inventory accuracy of all merchandise & other company assets (props, fixtures, etc.).
- Serve as store technology expert in key operational systems, including but not limited to Tulip, radios and headsets, SAP Fiori, Aptos POS; able to utilize, trouble-shoot and train.
- Manage all aspects of online fulfillment solutions where necessary ensuring visibility to the Store Management and Corporate Teams
- Ensure proper care of all in-store devices to sustain longevity. Troubleshoot and partner with Help Desk when needed.
- Support the Store teams in the execution of standard procedures as and when required

Drive the Business & Deliver Results
- Ensure disciplined, business-focused management of inventory levels (i.e. supplies, beverages, packaging and maintenance).
- Manage your BOH resources in a strategic, business-focused manner; ensure effective scheduling around product deliveries, peak periods and key events.
- Work to minimize loss due to POS errors, receiving errors and damages through proper training on, and execution of, operational policies and procedures.

Leadership & People Management
- Lead by example and model behavior that reflects the company’s core values.
- Appropriately manage conflict and take ownership for your part in the team dynamic in a calm, objective & fact-based manner.
- In partnership with the Store Management team, support team performance & growth recognizing the contribution of others and celebrating success.
- Provide consistent BOH training & coaching including BOH responsibilities, company guidelines and inventory management.
- Partner with the Store Leadership Team to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of team meetings.
- Display a strong commitment to self-development and growth.
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Support the Customer Experience
- Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives.
- In partnership with the Store Leadership Team, work with PR/Marketing to execute special event needs.
- Understand and be able to train on the radio communication guidelines in partnership with Store Management.
- Partner with the Store Leadership team to resolve customer service issues, particularly in the areas of product damages, repairs, exchanges/transfers, dry cleaning, courier services, associate wardrobe, etc.
- Ensure a high level of customer service through extensive product knowledge and product ownership.
- Ensure the use of, coach and train to all technology tools available to support the customer experience
- Lead by example to support an environment that consistently delivers transformational customer experiences.
- Assist sales associates through communication and follow-through on customer requests to drive a transformational experience for every customer.

Be a Buddy/Team Player
- Lead by example and model behavior that reflects the company’s core values.
- Appropriately manage conflict and take ownership for your part in the team dynamic.
- Demonstrate a high degree of maturity and integrity.
- Partner with the Store Management team to ensure effective store communications, including but not limited to the cascade of key information from corporate partners and execution of company guidelines.
- Identify opportunities to support the team in delivering a transformational experience.

Experience
- 1-2 years of stock-related