Cloud Solution Architect

With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Customer Centricity and customer satisfaction: Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise. Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives. Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP). Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
- Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement.
- Business Impact Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft''s Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
- Identify growth opportunities: Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
- Technical Leadership: Learn-it-all: Drive continuous alignment and improvement of individual skills to better support and enable customer’s and MSFT’s business goals.
- Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.

**Qualifications**:
Required:

- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
- OR equivalent experience.- Dynamics CE Cloud Solution Architects should be experienced in implementing, operating, tuning and troubleshooting Dynamics CE/CRM systems, ideally in multiple industries.
- Experience with advanced Dynamics 365 CE modules configuration and management (Customer Service, Sales Hub are essential).
- Experience with Dynamics CE on-premises stack components, including SQL, IIS, Windows.
- Experience with advance Dynamics deployment topologies including multiple server environments; network load balanced deployments (claims and IFD configurations with ADFS a plus).-
- Dynamics experience should include investigations narrowing down general issues to specific root causes.
- Familiarity with Dynamics deployment installation and configuration; including planning, technology prerequisites and installation steps.
- Knowledge of ADFS, Exchange, Exchange Online and setting up Server-based authentication with D365 CRM.

Preferred:

- Microsoft accreditation or proven experience with SQL query syntax, SQL query tuning and optimizations in addition to SQL configurations at instance and database level.
- Knowledge of other Power Platform components (Canvas Apps, PVA, Power BI, Power Automate, etc.).
- Knowledge of ALM and CI/CD strategies related to Dynamics development and deployment.
- Knowledge of SharePoint.
- Knowledge of Application Insights and its dataverse integration.
- Development with CRM SDK, C#, JavaScript experience.