Customer Success Associate

**YOUR MISSION**:
Be in charge of letting our customers' and tradepartners' transactions flow via our Procuros integration hub.

**YOUR TASKS**:
Want to join a B2B SaaS startup to digitalize the future of B2B transactions? As a **Customer Success Associate (M/F/x),** you'll gain deep experience working with a complex software solution and prepare for a career in tech. By truly understanding our customers, you'll shape our business from the ground up.

Let’s flow to grow:

- You are the face to our customers and cultivate positive customer relationships
- You will help our clients to successfully drive business value from our products
- You will support our customers in the onboarding phase to ensure a positive onboarding, adoption and expansion experience.
- You will prepare and execute kick-off meetings with customers and internal stakeholders.
- You will work with the development team to integrate our platform and troubleshoot technical issues.
- You will work with our sales and product teams to build and improve our platform from a customer perspective.

**YOUR PROFILE**:
We know — sometimes you can’t tick every box. We would still love to hear from you if you think you’re a good fit
- You have approximately 1 year of experience in a B2B Customer Success or Tech company.
- You have an interest in technical solutions and a basic understanding of technical vocabulary.
- You have excellent communication skills and a customer-centric mindset.
- You have an entrepreneurial spirit with a proactive and hands-on mentality.
- You are fluent in written and spoken German and English.
- You are an excellent team player.
- You are excited about working in an early stage VC funded company.

**WHAT WE OFFER**:

- ** Take ownership**: Own your projects from day one. Join our VC-backed and fast-growing startup with high ambitions. We empower you to take on daring challenges and shape Procuros from the ground up.
- ** Be valued**: We offer attractive compensation and opportunities to accelerate your career. Bring your whole self to work - our appreciative work culture builds on your unique character, skills, and talents.
- ** Grow and learn**: At Procuros, you’ll find lots of possibilities for your personal and professional development - alongside a yearly learning budget, regular feedback, and coaching sessions.
- ** There’s more**: Enjoy our office in the heart of Hamburg or 100% remote working, flexible working hours and 30 days annual leave. You get a gympass membership, dedicated time for volunteering or social projects, and of course free drinks and snacks.

Procuros is a tech company that builds infrastructure to connect companies: Our mission is to take the effort out of B2B transactions. Businesses of all sizes use the Procuros Integration Hub to automate their operations. A single connection to our platform empowers our customers to automatically exchange trade transactions with all their partners - spending less time on manual data entry, they are enabled to focus on their core mission.

Since founding Procuros in the summer of 2021, we have raised over $10M in funding from top tier investors like Point Nine (early investors in Delivery Hero, Revolut and Zendesk) and Creandum (early investors in Spotify, Trade Republic and Klarna) as well as angels such as Denise Persson (CMO Snowflake), David Clarke (former CTO Workday), and Thijn Lamers (Adyen founding team).

We are building an outstanding team of A-players across all domains. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees. True to our credo _doing things wholeheartedly_, we empower our employees to create real value for our customers. We are excited about the journey ahead. **Join us if you are, too - we are just getting started