L1 Desktop Support Technician

vor 2 Wochen

Frankfurt am Main, Deutschland FST Vollzeit

Language requirements: Native German Speaker
Other requirements:
Experience with OracleXStore.(mandatory)
Valid work permit, technician needs to be available at
least 6 months.

We are looking for a Technician to support a customer location in Frankfurt. This role requires a highly skilled individual with L1 desktop support capabilities.

Key Responsibilities:

- Installing and configuring hardware and software components to ensure usability by end users
- Troubleshoot hardware and software issues for Windows workstations and mobility
- support/management
- Should have practitioner-level knowledge in SCCM 2012 and O365
- Repair or replace damaged hardware like laptops/desktops/iPad
- Upgrade the entire system to enable compatible software on all computers as per client standards
- Installing and upgrading anti-virus software on the computer to ensure security standards are met

as defined by the clientskills
- Provide support to users and be the first point of contact for error reporting/ticket management
- Establish good rapport with all departments and colleagues
- Conduct daily ticket/queue Management.Qualifications:
Proven L1 Desktop Support skills and familiarity with IMAC processes.
Strong experience in managing and troubleshooting Mac systems.
Ability to manage multiple tasks across various locations.
Excellent problem-solving skills and attention to detail.
Strong interpersonal and communication skills.
Ability to travel to various locations as needed.

**How to Get shortlisted -**

Field Service Techs (FST) is a reliable IT networking platform in Spain that connects skilled IT specialists with customers offering IT projects opportunities. Our platform provides a seamless experience with advanced features such as messaging, real-time notifications, payment withdrawals, and dispute resolution.

Expand your experience with emerging technologies and be a part of our growing FST platform.

**Job Types**: Full-time, Part-time, Temporary, Contract
Contract length: 12 months

Expected hours: 20 - 30 per week

Application Question(s):

- Do you speak German? What is your proficiency in German?
- When will you be available for the interview?

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