Director, Customer Performance

vor 2 Wochen

Frankfurt am Main, Deutschland Mastercard Vollzeit

Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Director, Customer Performance

Major Accountabilities:
Acts as the primary interface with Customers and customer facing teams regarding customer performance (fraud rate, approval rate, authentication success rate, compliance with standards) within Central Europe. Responsibilities will include selling and delivering Franchise Solutions (trainings, performance optimization projects, mandatory FMP reviews) and engaging with customers when there are performance issues (including rule violations). The role also requires to identify fraud trend and sharing these with product teams, customers, banking associations and regulators.

Experience/Knowledge:
Fraud management experience, knowledge in card payments and transaction processing are required. Good data analytical skills, strong verbal and written communication are necessary at both business and technical levels. Being able to sell ideas is desired.

Supervision: Reports to Vice President, Customer Engagement & Performance

Competencies:
1. Collaboration: collaborates effectively by taking ownership without being asked and working with team members to achieve common goals.
2. Execution: drives execution with strong follow-up of action items, making efficient use of time and incorporating contingencies into planning and following through on commitments.
3. Performance: is focused and results driven, able to identify opportunities for selling Franchise Solutions and other Mastercard services.
4. Flexibility: exhibits flexibility and commitment demonstrated by remaining focused when unanticipated changes occur and by effectively resolving conflicts to accomplish goals.
5. Problem solving: Identifies root causes of problems thanks to data analysis, thinks creatively to find and implement solutions, rather than just raising issues.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

  • Managing Director, Performance Improvement

    vor 1 Woche

    Frankfurt am Main, Deutschland Ankura Vollzeit

    Ankura is a team of excellence founded on innovation and growth. Managing Director, Performance Improvement Managing Director, Performance Improvement

  • Customer Success Director

    vor 1 Woche

    Frankfurt am Main, Deutschland Kore.ai, Inc. Vollzeit

    Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over **150 Fortune 2000 companies** from banking, insurance, healthcare, telecom, retail,...

  • Marketing Director Dach

    Vor 2 Tagen

    Frankfurt am Main, Deutschland Mundipharma Vollzeit

    Drive and execute customer engagement strategies in the DACH & CEE cluster, under the direct leadership of the General Manager DACH & CEE. Analyze insights, industry standards, and collaborate with various functions to implement and evaluate activities that adapt to the dynamic digital landscape, enhancing Mundipharma's competitiveness. Serve as the...

  • Customer Success Director Dach

    Vor 7 Tagen

    Frankfurt am Main, Deutschland Board International Vollzeit

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform which was rated as a Leader in Gartner “Magic Quadrant for Financial Planning Software”. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in...

  • Director, Business Development

    vor 1 Woche

    Frankfurt am Main, Deutschland Maravai LifeSciences Vollzeit

    **Who we are**: Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics. We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of...

  • Regional Sales Director

    Vor 2 Tagen

    Frankfurt am Main, Deutschland Stonebranch Vollzeit

    Stonebranch builds IT orchestration and automation solutions that transform business IT environments from simple IT task automation into sophisticated, real-time business service orchestration. No matter the degree of automation, the Stonebranch platform is simple, modern, and secure. Using Stonebranch Universal Automation Center (UAC), enterprises can...

  • Performance Engineer

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland Hyundai Motorsport Vollzeit 60.000 € - 120.000 € pro Jahr

     Main tasksCollaborate within the vehicle performance group and analyze / monitor the vehicle performance during tests and race events.Assist to optimize the car peformance in the areas of regeneration, suspension, brakes, tires and driver performance.Provide reports on vehicle performance to the technical director, engineers and drivers.Assemble...

  • Director of Sales

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland InterSystems Vollzeit 80.000 € - 120.000 € pro Jahr

    Sales Director – IRIS Data Platform – DACHInterSystems is the power behind some of the world's most important applications. With a passion for excellence and a focus on client success, InterSystems provides data management, strategic interoperability, and analytics platforms used in Financial Services, Retail & Logistics, Manufacturing, Government,...

  • Director of Sales

    Vor 5 Tagen

    Frankfurt am Main, Hessen, Deutschland InterSystems Vollzeit 120.000 € - 150.000 € pro Jahr

    Sales Director – IRIS Data Platform – DACHInterSystems is the power behind some of the world's most important applications. With a passion for excellence and a focus on client success, InterSystems provides data management, strategic interoperability, and analytics platforms used in Financial Services, Retail & Logistics, Manufacturing, Government,...

  • Investment Director

    Vor 4 Tagen

    Frankfurt am Main, Deutschland Elevate Partners Vollzeit

    Posted by - Diarmuid Clancy- Director We have partnered with a European Infrastructure Private Equity fund to appoint an Investment Director to its Frankfurt office and oversee origination and execution of mid-market transactions. As the Investment Director for Infrastructure Equity in Frankfurt, you will play a crucial role in overseeing the investment...