Specialist Warranty

**Join the movement and find new inspiration**:
We have an exciting opportunity as:
**Specialist Warranty (all genders welcome)**



at the Kia Europe Headquarters in Frankfurt/Main, Germany.

**Job mission**:
As a Warranty Specialist at Kia Europe, you play a crucial role in managing warranty issues to ensure the reliability and quality of Kia vehicles. Your responsibilities include addressing claims, coordinating with technical teams, and contributing to policy development. By analyzing warranty data, you proactively identify and resolve issues, directly impacting customer trust and contributing to Kia's continuous improvement in the European market.

**Your responsibilities**:

- Collaborate closely with team members to oversee warranty tasks across 38 European markets.
- Contribute to the development and enhancement of warranty strategies and policies for Europe.
- Analyze and manage warranty data on a monthly basis, ensuring accuracy and proper reporting.
- Provide daily support to subsidiaries and distributors in handling warranty cases, including claim processing and technical guidance.
- Ensure that warranty claims align with Kia's technical and policy standards.
- Identify trends in claims to anticipate and address issues proactively.
- Conduct warranty audits based on data analysis and performance indicators.
- Participate in surveys related to warranty operations.
- Contribute to the review and creation of technical guidelines to improve product and repair quality.
- Prepare materials for updates and training related to warranty.

**Your talents**:

- Technical / Engineering university degree or similar. Relevant technical experience in automotive industry preferable.
- 1-2 years of experience in technical or warranty services, preferably in the automotive sector.
- Knowledge of car diagnostics and repair.
- Interest in new car technologies, including electric vehicles.
- Effective communication and collaboration abilities.
- Familiarity with safety standards and regulations in the automotive industry is a plus.
- Good interpersonal skills and proficiency with Microsoft Office products, especially Excel.
- Detail-oriented with strong analytical skills.
- Team player with hands-on-mentality and an entrepreneurial mindset.
- Self-motivated with excellent communication skills, and willingness to travel (20%).
- Quick learner, adaptable, problem-solver, and focused on results.
- Familiarity with working with Asian cultures/companies is a plus.
- Proficient in both written and spoken English (required). Knowledge of German and additional languages is a plus.

**Who are we?**

Kia is a global mobility brand with a vision to create sustainable mobility solutions for consumers, communities, and societies around the world. Founded in 1944, Kia has been building motorcycles, cars and trucks for more than 75 years.

Kia is now spearheading the popularization of electrified and battery electric vehicles, developing a growing range of mobility services while encouraging millions of people to explore the best ways of getting around. Our brand slogan - ‘Movement that inspires’ - reflects our commitment to inspire consumers through our products and services.

Kia Europe is the European sales and manufacturing arm of Kia Corporation. From our headquarters in Frankfurt, Germany, we lead 39 markets across Europe and the Caucasus, employing more than 5,500 persons, including about 3,500 blue collar workers in our state of the art car plant in Zilina, Slovakia.

Our headquarter is home to 37 different nationalities and this diversity is truly inspiring This means that every day at Kia is an opportunity to learn something new and to grow personally and professionally. The mix of ambitious and dynamic employees from all over the world is the fuel to our success. Do you have what it takes to join our team? We are looking forward to getting to know you

**You will enjoy working with us if you like these things**:

- A pulsating international environment. Our workforce is composed of people from 37 nations
- Playing an active and important part in the development of Kia in Europe.
- Developing new frameworks and solutions
- Demanding challenges to which you can creatively contribute
- A competitive compensation package; private leasing offer; systematic off and on-the-job training, free staff restaurant, support as concerns Health Management and more