Senior Client Service Operation Specialist, Officer

**Job Description**: As Client Service Manager you will be - Coordinating and overseeing the Collateral Services daily-business processes for the appointed team - Managing a team while acting as an internal advisor as well as escalation contact - Building and maintaining strong relationships to clients, counterparties and other external third parties while cultivating the culture in relationship - Act as "relationship manager" for a business unit / division, accountable for service levels - Collaborate with internal and external groups to identify, analyze and proactively resolve issues - Subject matter expert for corporate committees and initiatives - Own relationship with internal and external clients - Developing and coaching the team - Create and maintain an engaged work environment and ensure appropriate communications channels are in place - Overseeing client migrations and collaborating with internal and external teams to ensure successful on-boarding’s - Working together with clients and other internal/external parties to develop new business models - Supporting audits, risk assessments and compliance initiatives by providing relevant data as well as new ideas - Acting as oversight for outsourced tasks to our near-shoring teams while assuring accuracy and timeliness - What we valueThese skills will help you succeed in this role - Strong sense of quality and commitment to interact with internal or external clients effectively and professionally - Very good communication skills and service orientation - Ability to work under pressure (e.g. meeting deadlines, adopting and implementing changes) - Ability to perform staff management at all levels (coaching, FTE requirements, goals, reviews, etc.) - Education & Preferred Qualifications- Bachelor’s and/or Master’s degree with a focus on business and financial topics or comparable apprenticeship - More than 4 years of relevant experience in the financial industry, preferably within collateral management and/or client services - Experience with managing staff - Knowledge of financial instruments (e.g. derivatives) and the regulatory framework in regards to Collateral industry (e.g. EMIR) - Proficiency in German and English - What we offer- Flexible working time - Depending on the role work from home days might be possible - Pension plan offering - Wellbeing and health programs - Group accident insurance - Mentoring program - Free German and English language classes - Personal development possibilities and extensive web based training catalogue - Global Inclusion, Global Outreach and Corporate Citizenship programs incl. volunteer work - Dynamic, diverse, international, and multicultural working environment with English company language **About State Street** **What we do.** State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. **Work, Live and Grow.** We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. State Street is an equal opportunity and affirmative action employer.