Salesforce Administrator

**Position Information**:
**Start date**:October 1st

**Location**: Remote / hybrid (possibility to work from Berlin office)

**Duration**: 6 months

**Position**: Part time (15 hours per week)

**Salary**: 1500 Euros / monthly.

**About us**:
Kiron Open Higher Education gGmbH is a non-profit organization founded in 2015 with the mission to enable access to high-quality education for refugees and underserved communities through digital solutions. Our team of Kironistas is international, agile and thinks out-of-the-box. We are education experts, techies, designers, project managers, communicators, grant writers, researchers, coffee-drinkers, innovators and dreamers, all united in our passion to democratise digital education.

**About the position**:
As part of our continuous efforts to optimise our business operations and customer-centric strategy, we have effectively implemented Salesforce to streamline our operations. Salesforce is central to our data-driven decision-making processes and plays a crucial role in delivering exceptional client/customer experiences. In order to achieve our goal, we are looking for an experienced and dedicated Salesforce Administration to join our team, who will play a critical role in maintaining and optimizing our Salesforce instance to meet our organisation goals.

**As our Salesforce (SF) Administrator**
As our Salesforce Administrator, you will be responsible for the daily configuration, support, maintenance and enhancement of Kiron’s Salesforce. You will also collaborate with different teams to collect and identify our needs, modify our Salesforce to align with our organisation's demands and maintain the platform's functionality.

**You will own / guide**:

- The configuration and maintenance of Salesforce settings, objects, fields, workflows, and processes.
- Collaboration with various teams to gather organisational needs and translate them into Salesforce solutions.
- Oversight of all aspects of user and licence management, including new user setup/deactivation, roles, profiles, permissions and public groups.
- Creation and management of new profiles and security settings within the Salesforce software.
- Monitoring of data quality, identification of areas for enhancement, and implementation of strategies for data cleansing and enrichment.
- Monitoring of access levels for all profiles in the software.
- Design and development of reports, dashboards, and custom reports to provide stakeholders with valuable insights.
- Performance assessment and reporting.
- Development of a new prospecting timeline for donor outreach.

**Daily responsibilities**:

- Weekly check-ins with team lead or representative.
- Mapping the status quo of organisation’s needs and demands through meetings with team lead/or representative of Fundraising team.
- Independent work on resolving specific tasks and requests, incorporating feedback meetings.
- Developing solutions to identified issues and feedback sessions with respective members of the team.

**. And grow / learn**:

- Data Analytics and Reporting
- Project Management
- Community Engagement
- Data Management

**Stakeholders**:
**Internal Stakeholders**:

- Fundraising/Partnerships Team
- Program Team
- Community Team
- Finance Team

**About you**:
**To succeed and grow in this position, you will likely be**:

- ** Passionate about our mission** to provide access to education for refugees and disadvantaged communities worldwide.
- An** excellent problem-solver** with the ability to work in a fast-paced environment.
- A **proactive **individual capable of working independently with instruction.
- A **strong** and **flexible **organiser, capable of coordinating and implementing work from multiple projects and adapting to shifting priorities.
- A **meticulous, detail-oriented** and accurate team player with a friendly demeanor and open to feedback.
- Process and **result-oriented**, with a discerning eye and focus on continuous optimisation.
- An excellent **communicator** and committed to creating and delivering an exceptional experience to all stakeholders with whom you interact.
- ** Able** to work under pressure and towards tight deadlines maintaining effective performance.
- ** Fluent** in English

**and will likely have**:

- ** Proven **work experience as a Salesforce Administrator or similar role.
- Extensive experience in the **administration** and **maintenance of Salesforce systems.**:

- ** Experience** with **setting up systems** for **fundraising** and the **NPSP (Nonprofit Success Pack) **is an advantage.
- Experience in **performing Salesforce upgrades** and ensuring successful integration.
- Proficiency in **creating Salesforce profiles, allocating roles, **and** managing access.**:

- Strong understanding of **Salesforce best practices **and capabilities.
- Proficiency in **creating custom objects, workflows, validation rules, and process builder flows.**:

- In-depth knowledge of **Salesforce products** and their **funct