Experience Services Ambassador

vor 2 Wochen

Hamburg, Deutschland JSD-JLL Services GmbH Vollzeit

We currently have an excellent opportunity for a Receptionist (M/F/d) to join the Integrated Facilities Management business line in Hamburg.

**Your tasks**:

- Provide a warm, courteous and prompt welcome to all those entering the reception area
- Ensure security procedures for your building are followed by all entering through reception
- Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
- Execute Guest and Ambassador services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
- Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client
- Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
- Strive to continually improve experience service performance
- Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives
- Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience
- Work in accordance with health and safety measures and promoting a culture of safety amongst colleagues, contractors and vendors
- Perform and provide additional duties and support, as required

**Your profile**:

- You have prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
- You have exceptional customer service skills and professionalism with a passion for hospitality
- You are keen to develop within the workplace, spending time supporting a multi-disciplinary team gaining knowledge and expertise
- You work collaboratively as part of a team to solve problems with professionalism and service focused approach
- You are adept at multitasking and are able to manage multiple projects effectively in a fast-paced environment
- You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service
- You are open and have good communication skills
- You strive for excellence in what you do and share ideas for improvement
- You are proficient with Microsoft office and have an interest in technology
- You are adaptable to work to requests and projects that may vary from day to day_)_

**Our offer**
- Creative freedom for tasks and projects
- Active exchange in the global industry network
- Working together at eye level
- Space for personal growth, not only for work
- Acknowledgement of achievements - also monetary benefits
- The opportunity to enhance your skills and advance your career locally as well as regionally

**Help shape JLL**

**Jones Lang LaSalle SE**

**Your contact**:
**Marta Marunchak**

**#LI-MM4

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