Head of Customer Engineering

**About GF**

GlobalFoundries® Inc. (GF®) is one of the world's leading semiconductor manufacturers. GF redefines innovation and semiconductor manufacturing by developing and delivering feature-rich process technology solutions with leading performance in all growth markets. GF offers a unique mix of design, development and manufacturing services. With a talented and diverse team and manufacturing locations in the U.S., Europe and Asia, GF is a trusted technology provider to its global customers. GF employs approximately 13,000 people, including more than 3,000 in Dresden, Germany.

**Summary of Role**

As the Head of Customer Engineering you are responsible for the Fab1 Customer Engineering team, which is responsible for the program management of the prototype and pre-production phases of new product introduction and resolution of fab-centric problem situations that arise during any phase of the customer product lifecycle.

You will collaborate with Fab Operations and Engineering, Process Integration & Yield Engineering, Product Management, Technology Development, Postfab team, Bump & Test Facility, Quality, Planning, Finance, Field Applications and Sales teams to help select, plan and execute successful customer programs, and thereby improve revenue, margin, and customer satisfactions for GlobalFoundries.

**Essential Responsibilities include**
- Ensure achievement of key objective/KPI’s of the Customer Engineering activities for target accounts
- Performing leadership & supervisory responsibilities for your direct reports, include te\am & individual development, performance and work/life balance management, and recruiting.
- Work closely with local leadership teams to ensure success of programs and strategy execution.
- Lead cross-functional working team to secure on-time shipment of good-quality customer material
- Establish trusted relationships with customers, suppliers, partners, and other stakeholders that influence successful outcomes of - Customer Engineering projects & programs
- Develop & recommend improvements to the customer program management processes, and refine roles and responsibilities across the functions providing service
- Contribute to synergy & consistency across geographically dispersed customer accounts by utilizing common roles/responsibilities & business processes
- Develop account-specific recommendations for improving product loading mix centered around new product introduction.
- Improve effectiveness of customer interfaces (such as but not limited to customer requests, meetings, visits, complaints and feedbacks) with timely closed-loop responses.
- Plans and conducts effective meetings with well-planned agenda.
- Identify process ineffectiveness and initiate improvement actions with executive management
- Ensure performance and work/life balance management of the Fab 1 Customer Engineering team

**Required Qualifications**
- Ph.D/Masters/Degree in Electrical/Electronic Engineering or related field or relevant education and years of working experiences preferred.
- 10 to 15 years in semiconductor technical supply chain with at least 3 years in leadership position, leading a team and at least 5 years in a technical position. Possess strong leadership qualities, system and creative problem-solving skills.
- Strategic mindset and strong critical thinking.
- Customer-friendly, personable and communicative.
- Proactive, outgoing and energetic.
- Strong social & conflict management skills.
- Mature, decisive and discerning.
- Experience developing recommendations to put forth to senior leadership and executives for approval
- Highly skilled at communicating complex customer program status information concisely in English both orally and in written form; skilled presenter.
- Good oral and written German and /or Mandarin is a benefit
- Comfort level of working in a global business environment
- Structured problem solving skills and end product orientation
- Ability to work flexible hours for participating in multi-continent teleconferences.

**Ideally you fulfill the following criteria**:

- Business process and program management experience
- Semiconductor foundry work experience

**We Offer**

The position is open-ended and to be filled as soon as possible.

**Attractive compensation**components**:
13th month salary, bonus payments, assistance with relocation to Dresden.

**Flexible working time**arrangements**:
Family friendly part-time models, trust flextime, salary conversion into free time

**Diverse opportunities for further**development**:
Career stages for every job, internal qualification offers, promotion of external educational qualifications

**Focus on your health**:
On-site gym and beach volleyball court, bike leasing, subsidized employee restaurant

**Corporate culture**:
Cooperation at eye level - everyone is on first name terms with us, budget for individual team events, social commitment via GlobalGives