Hotel Customer Service Agent Nf-02

**Duties**:

- Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations
- Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
- Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
- Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost/ found, accountability reports, parking assistance and security for the hotel operation.
- Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.

**Requirements**:
**Conditions of Employment**:

- Direct Deposit and Social Security Card is required.
- Meet qualification/eligibility/background requirements for this position.
- A one year probationary period may be required.
- Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, and favorable completion of a Tier 1 background investigation is required.
- Must be willing and able to work rotating shifts to include nights, weekends and holidays.
- Any individual who was required to register with selective service and who has not registered or knowingly and willingly did not register before the requirement terminated or become inapplicable to the individual will not be appointed

**Qualifications**:

- Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with mínimal to no supervision. Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry. Must be able to communicate verbally and inwriting using the English Language in a clear, concise, and grammatically correct manner.
- Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change. Ability to use office automated equipment in the performance of the required duties. Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.
- **Best Qualifying Criteria**:
At least (6) months of verifiable hospitality or customer service experience.
- **All claimed experience must be verifiable through your resume. No assumptions will be made.**

**Education**:
This job does not have an education qualification requirement.

**Additional information**:
**Area of Consideration**:
**Manual Applications**:
**PCS Costs**
- Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest.

**Pay-Band (NF or CY) Allowances and Differential**s
- This is a pay-banded position.
- Sunday premium pay may be authorized by the Garrison Commander. **_If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay._** When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
- Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.

**Incentives and Bonuses**
- Incentives will not be paid.

**Foreign Overseas Allowances**
- Foreign overseas allowances, cost of living (COLA), and differentials will not be paid.
- Applicants must comply with the Exceptional Family Member Program, for information click here.

**Please check out our Applicant Information Kit**:
**Other**:

- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- Benefits

Review our benefits

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

- NAF Preference - Family Member Preference (OCONUS ONLY)
- NAF Preference - Involuntarily Separated From the Military
- NAF Preference - Spouse Employment Preference (SEP)
- NAF Pr