Fleet Accounts Team Lead I

vor 2 Wochen

Duesseldorf, Deutschland Uber Vollzeit

**About Uber**

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

**About the Role**

The EMEA mobility business is building a Fleet Support team with the main objective to help Fleets grow and boost their efficiencies on the platform.

We are looking for experienced and well-organized Team Lead for our Fleet Support team, to deliver best in class support for our Operations as we focus on growth and expansions in the operated markets.

**What you'll do**
- Lead, empower, and develop strong team of Fleet Specialists within a time-sensitive and fast paced environment
- Stay present and available for your team; this includes covering the floor, answering questions, hosting weekly individual meetings, and providing real-time feedback
- Coach your team and drive performance to serve our Fleet Partners
- Audit your team's performance with weekly audits and mentor towards progressive improvements; find opportunities for additional training & development
- Manage enforcement of policies within the team
- Act as a Subject Matter Expert (SME). Identify trending issues head-on and guide your team to do the same in their daily work
- Interface and strong sense of integration with different areas such as quality, content and training
- Develop and maintain strong relationship with internal and external stakeholders (Ops and Commops)

**What you'll need**
- 1+ year people management experience required
- B2B, Key Account Management or sales experience required
- Fluency in English
- Proven track record to lead effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations
- Motivational skills - your team counts on you to encourage them to reach their full potential
- Leading by example - maintain a positive, can-do demeanor and can encourage others
- Comfortable delivering feedback - you'll need to tune into your team’s performance, give reinforcing feedback where vital, and offer critical feedback for growth opportunities as they arise.
- Exceptional written and verbal communication skills

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