Working Student

**Your mission**:
Join Creolytix as a **Working Student in Customer Success** focused on our **existing customer base**. Your goal: keep customers happy, successful, and growing with us—through proactive care, regular check-ins, and value-led upsell opportunities. You’ll partner with CS, Sales, and Product to turn adoption into outcomes. **No security background required.** Applications reviewed on a rolling basis.

**Key Responsibilities**:

- ** Own a small book of business** with guided mentorship: plan touchpoints, track actions, and follow through.
- Run **regular check-ins/QBR-style reviews** (agenda, notes, next steps) to drive adoption and ROI.
- Schedule and deliver **enablement sessions** (how-tos, best practices, new feature walk-throughs).
- Build **lightweight Success Plans** (objectives, metrics, owners, timelines) and keep them current.
- ** Monitor account health** (usage signals, tickets, stakeholder sentiment) and act early on risks.
- ** Analyze product usage** (by workspace, role, feature, and frequency) to spot **adoption gaps and upsell opportunities** (e.g., additional seats, modules, or use cases), and propose concrete next steps.
- Identify **expansion & upsell** opportunities (seats, features, new use cases) and collaborate with Sales.
- Keep CRM/CS tools tidy (contacts, notes, lifecycle stage, tasks) and maintain customer docs/templates.
- Capture **voice-of-customer** insights and relay clear, reproducible feedback to Product.

**Your profile**:
**What you bring**:

- Empathy, proactivity, and crisp communication (written & spoken).
- Organized, reliable, and comfortable juggling multiple customers.
- Plus: familiarity with SaaS and basic CS/CRM tools (e.g., HubSpot, Notion).

**Requirements**:

- ** Currently enrolled** in a university program in Germany.
- ** Fluency in German (C1 or higher) is required**; professional English required.
- ** Some experience** in Customer Success/Support/Account Management or SaaS (working student, internship, or similar).
- Availability ~15-20 hrs/week during semester (more during breaks possible).
- Work authorization in Germany.

**Why us?**:

- Direct impact on **retention and growth** at a fast-moving startup.
- Hands-on exposure to the full CS lifecycle—from onboarding to renewals and expansion.
- Supportive team and room to take ownership.
- Flexible setup (remote or office).

**About us**:
Creolytix is forging a true ecosystem, empowering businesses to See, Understand, and Act - all at once. We're not just creating a product, we're crafting an end-to-end solution that redefines the security and business landscape alike. Quality meets affordability. By throwing continuous innovation into the mix, we create value amongst all ecosystem players, empowering to navigate their future with confidence - Peace-of-Mind for All.