HR Operations Generalist

What's the role?:
As an **(Sr) HR Operations Generalist,** you will join the EMEA regional team that is part of our interconnected Global HR Operations team and the heart of our HR organization.

In addition to your usual responsibilities, you will also participate in various global, regional, and local projects, such as those supporting strategic company priorities, HR process improvements, and working closely with key stakeholders. This year two projects are a key focus for our team: updating the HR Operating Model as well as ensuring utilizing the right skill at the right time and implementation, launch, and change management of a new HRIS solution, Oracle HCM. Both of these key projects help us to become a more pro-active and engaging, and enables more open upskilling and development for the HR team, thinking to the Future of Work and our roles within.

You will collaborate with cross-functional teams, provide expertise in HR operations, and ensure the seamless execution of HR processes to support our employees and the organization within EMEA. You will join the team that manages centralized transactions to support 1800+ employees in around 100 HERE offices across 30+ countries in Europe, Middle East and Africa. Our team is responsible for implementing, maintaining, delivering, and improving various harmonized, simplified, and standardized People processes across the region with a customer centric approach.

In this role, you will be focused on Germany and France in particular, in addition to several additional EMEA countries. The Operations team works closely with and provides various support to other HR teams within our organization like Business HR, Talent Acquisition, Total Rewards, Payroll, and Legal.

**Primary responsibilities include**:

- ** Employee Life Cycle Management** - Providing high quality HR administrative support and service for EMEA Operations to ensure and sustain a great employee experience (including onboarding, offboarding, leave of absence, time-off). Delivering new hire orientations and also ensuring a seamless onboarding program, leading to great new hire experience.
- ** Employee Relations** - Understanding and demonstration of legal regulations, principles, and practices related to employee conduct, performance and grievance resolution.
- **Employee Benefits & Payroll Support** - Managing Benefits administration and payroll change processing for responsible countries, including pension, meal vouchers, insurances, car allowances, etc. Partnership with the Global Total Rewards team and Payroll/Accounting team for timely and accurate processing.
- ** Polices**:

- Facilitating deployment of global policies in responsible region. Proactively reviewing and proposing changes / additions to local policies, employee communication, and deployment of the same, based on local market research of expected practices and requirements.
- **Compliance**:

- Overall responsibility for regulatory compliance with regards to local employment laws, with proactive research and planning to support changes in local requirements. Working together with internal teams, including Legal and Payroll, to implement changes and improvements.
- **Vendor Management** - Effective HR vendor management including performance monitoring and meeting payment commitments.
- ** Process improvements** - Proactively reviewing and improving processes for alignment, efficiency and cost-optimization. Leading projects within your country responsibility to implement new ways of working.
- ** Quality systems** - Overall responsibility of ensuring HR processes and are defined, documented and adhered to, with a keen eye for attention to detail. Managing all input and adjustments of employee data in HR systems and for payroll processing.
- ** HR Special Projects** - Actively participating in and supporting any HR-special projects as needed and when assigned.

Who are you?:
**Qualifications**:
We are looking for someone who possesses strong HR expertise, demonstrating a deep understanding of HR principles, technology, and a keen enthusiasm for its impact on organizations.
- 3-5 years of relevant experience in a multicultural HR shared services environment in the EMEA region.
- In-depth knowledge of EMEA HR operations, labor laws, and best practices.
- Passionate about delivering exceptional customer service, supporting employees’ on their journey, and meeting SLAs.
- Proficient in HR services, products, policies, and processes.
- Highly organized, disciplined, and detail-oriented.
- Proficient with Excel and ERP systems (plus if it is Oracle HCM).
- Strong communication skills, both written and verbal in English. Fluency in German and French (Spoken and written) would be a great advantage.
- Ethical credibility & trustworthiness

**What do we offer?**
- Completive salary & benefits
- Professionalism combined with a fun work environment in a diverse, international environment
- Collaborative team atmosphere with colleagues who