Environmental, Social

**Your team responsibilities**

**What we will offer you: Depending on your location of your role, you can expect**
- Competitive fixed and variable compensation, holiday/vacation allowance and retirement savings plans/pensions
- A wide range of benefits including - healthcare, dental plans, risk insurances and (location dependent) - cycle-to-work schemes, gym benefits, retail discounts
- A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization’s leaders to support them.
- An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work
- A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools. All the services are available for our employees free of charge.

**Your key responsibilities**
- Ownership and management of client enquiry and issue resolution processes for specific case types using salesforce
- Supporting Client Coverage teams across EMEA to increase efficiency and enhance the client experience via best practice
- Achieve an appropriate understanding of MSCI ESG Research Solutions
- Become proficient at resolving MSCI ESG Research client questions and issues for specific case types
- Liaise with other MSCI departments to ensure all clients’ requests/inquiries are managed appropriately
- Liaise with service delivery teams to optimize client experience
- Work on projects associated with product testing and liaise with cross-functional teams across regions

**Your skills and experience that will help you excel**
- 1-2 years of work experience in ESG (Client Service function would be preferred)
- Bachelor’s degree required, MBA or Master’s Degree preferred
- Strong interest in ESG and how ESG factors impact the investment process
- Proficiency in Italian or German is required, knowledge of other European languages is a plus
- Must be attentive to detail with a willingness to learn and grow per the business goals
- Must have an appreciation for diverse cultural norms and styles
- Prior knowledge of MSCI products and experience of a client facing role (preferred)

**How we’ll support you**
- Coaching, support and encouragement from experts in your team
- Access to a wide range of learning opportunities to support your growth and development
- Customizable learning journeys to help you navigate your professional development
- Transparent performance-based compensation schemes
- Employee Resource Groups: MSCI Pride, Black Leadership Network, Women’s Leadership Forum, Women in Tech, Asian Support Network, All Abilities, Hola MSCI and Climate Action Group.

**About MSCI and our teams**

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

Our values define the working environment we strive to create. We are inclusive, we champion bold ideas, we always pursue excellence, and always act with integrity. Personal accountability and responsibility are key to success, and we always work as a team to remain client centric.

**To all recruitment agencies**: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
- MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law._