Key Account Director

Primary Responsibilities

Serves as the point person to identify, prioritize, pursue and close expansion opportunities within existing Blue Yonder customers and for maintaining the end-to-end relationship with the customers

Develop effective and specific account plans to ensure revenue target delivery and balanced growth. Develop relationships in new and existing customers and demonstrate to drive strategy through organization. Develop and manage sales pipeline, prospect and assess sales, and move a multiple transactions simultaneously through the sales pipeline

Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders; coordinate internal resources (CSM, SE, etc.) to maximize value

Establish positive relationships based on knowledge of customer requirements and dedication to value (value of counsel and expertise, value of solutions, value of implementation expertise)

Actively understands each account’s strategic growth plans, technology strategy and the competitive landscape. Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the customer

Create & maintain actionable account plans to guide develop strategies and identify new business opportunities. Lead account relationships, persona profiling, and sales cycles. Oversee all commercial activities within accounts and across theaters, owning the end-to-end relationship and success

Develop and deliver a comprehensive business plan to address customer's priorities and hurdles. Use value justification, benchmarking and return-on-investment data to support decision process

Be proficient with a working knowledge and understanding across all Blue Yonder products and solutions

Negotiates new contract terms on all SaaS renewals

**Qualifications**:
10+ years proven work experience and a track record of high performance as a customer facing Account Manager, Key Account Manager, Sales Account Manager or relevant role of complex software products or solutions. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Proven business acumen and revenue forecasting in an Account Management role

Proven ability to build and execute strategic customer roadmap

Demonstrated ability to successfully influence and negotiate commercial agreements

Experience using CRM software and MS Office

Expert knowledge of Supply Chain industry

Bachelor's degree from an accredited college or university or relevant experience

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)

is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural

Diversity Report

which outlines our commitment to change, and our

video

celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.