Enterprise System Deployment and Support Specialist

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make an impact happen with a career at ByteDance.

About the team
The EA global operations team is part of the Enterprise product team at ByteDance that supports Product, Business, and internal users throughout the lifecycle of EA (Enterprise Applications) products including development, launch, and iteration, with the goal of improving product quality, user satisfaction, and organizational efficiency.

About the role

**Responsibilities**:
System & User Support
- Provide on-call support to users and manage user requests via different channels
- Educate users about new features, systems and business processes
- Follow up with user inquiries and feedback and translate feedback into actionable feature requests to the product team
- Collaborate with product and engineering teams to identify the root cause of issues or bugs and develop solutions

Product Operations
- Partner with cross-functional stakeholders such as Product, Engineering, Legal, Procurement, Finance, etc to support global deployment of ERP systems
- Conduct research to scope out business requirements; work closely with the product team to identify areas for improvement and contribute to the development of new product features.
- Develop training materials and conduct user training sessions
- Conduct data analysis and leverage user insights to inform product decisions

**Minimum requirements**:

- Bachelor's degree or above in a relevant field or equivalent experience
- 3 years of experience in product support, product operations, product management, consulting, or technical program management
- Experience with deploying legal, finance, procurement or other ERP systems.
- Fluency in English
- Excellent communication, time management and organizational skills, and attention to details
- Strong project management skills, ability to grasp the core context, identify key risks, and collaborate with all cross-functional stakeholders to achieve goals
- Strong analytical and strategic thinking skills, capable of in-depth interpretation through data analysis and qualitative insights
- Able to travel 20% of the time in EMEA

**Preferred qualifications**:

- Program management experience supporting large cross-functional initiatives in a global organization across time zones
- Understanding of deployment methodologies, e.g. GAP analysis, launch readiness, etc.
- Knowledge of SQL, Tableau, Python or other programming language and analytical tools

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.