UX Writer

**UX writer (M/F/d)**
**Short description**:
We are looking for a talented and versatile UX writer to join our team to shape great user experiences across mobile and web. You're a storyteller, editor and design thinker who will quickly learn about our audience and can create compelling content that empowers and delights users.

JPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences.

As part of the Content Team, reporting to the Lead Content Designer, you will embed into squads alongside Design, Research, Product and Engineering, ensuring that our content is clear, consistent and contextually relevant.

We are looking for a talented and versatile UX writer to join our team to shape great user experiences across mobile and web. You're a storyteller, editor and design thinker who will quickly learn about our audience and can create compelling content that empowers and delights users. Also, you are a clear communicator and enthusiastic Designer who works in words more than buttons. You'll be obsessed with the value of content in Design, owning your area and driving forward the experience for customers. As part of Customer Experience, you'll identify opportunities for the product to solve problems for our customers and advocate for good outcomes by developing a strong understanding of the product, as well as your stakeholders.

**Role And Responsibilities
- Write and shape end-to-end journeys for dedicated areas of our product
- Take content through reviews with multiple stakeholders, creating alignment around solutions
- Partner with design, product, research and development to create the best outcomes for customers
- You'll be writing in English for translation into German and other languages
- You'll help ensure our German content maintains our tone of voice and glossary

**Minimum Skills, Experience and Qualifications**
- You're a problem solver at heart
- You have excellent oral and written English and German skills
- You've got 3+ years of UX writing experience in apps and online
- You have strong project management skills, including the ability to manage schedules and deadlines for multiple projects
- Good CX is important to you, and you understand how to balance business needs and customer experience
- You thrive in a fast-paced environment with frequent changes and you have a strong track record of adapting to change

**Additional Skills, Experience and Qualifications**
- Relevant experience in UX writing in a banking or financial industry
- Experience working with Product and Marketing teams
- Experience defining standards and processes
- Experience of working in Agile teams

**We Offer**
- Supportive environment to combine work and family requirements: flexible work arrangements, plus special support for working parents in emergency situations with free emergency childcare services
- Financial stability: competitive salaries, pension provisions via the BVV and our very own pension plan as well as an accident insurance
- Personal wellbeing: a range of offers available - from on-site medical checks and vaccinations to educational sessions, plus the option to increase your vacation entitlement to more than the standard 30 days pa
- Create a workspace where you can be yourself: you can get involved in our local philanthropic agenda as well as join employee networking groups
- Build your career: benefit from our bespoke mentoring programme and a broad range of learning and development offerings

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.