Global Account Director

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req ID: 82839 Arbeitszeitmodel: Vollzeit Division: DEU - DSV Air & Sea Germany GmbH (Group) Standort: Krefeld **Are you interested in helping to shape the dynamics of the logistics and transport world? - Then we should get to know each other** **For the expansion of the DSV Organisation, we are looking for you as "Global Account Director (M/F/d) Europe, Consumer" - based in Europe.** **Would you be interested in taking on a new challenge at DSV Air & Sea, in which you manage and grow a portfolio of key global accounts in the Consumer and Retail industry??** **Your benefits**: **Financial security and extras**: capital-forming benefits, company pension scheme, employee discounts, DSV employee master card (with monthly net credit of up to €50), Job-Bike, anniversary payments **Focus on health**: supplementary health insurance, computer glasses, group accident insurance **Induction and team spirit**: Individual induction training is very important to us - with the support of a buddy at your side, you will quickly familiarise yourself with all relevant aspects of your job and can take responsibility for your area **Versatile work organisation**: Modern work equipment, transparent working time planning and time recording as well as the option of mobile working from home **Continuous development**: practical instruction, training and tailored programmes for your individual growth journey - Benefits may vary depending on location or division **Purpose of the role**: - **-> The Global Account Director (GAD) drives Share of Wallet on the account(s). The role develops and executes the account plan preparing and driving the work and customer interaction on a day-to-day basis.** - **-> The GAD is responsible for the daily management for one or more of DSV’s Platinum and/or Gold accounts across all DSV divisions and regions to grow, develop and retain the business, supported by the Account Executive for senior customer dialogue and escalations.** - **-> The GAD will leverage industry expertise and other relevant in-house capabilities to ultimately ensure customer satisfaction.** This role can be located anywhere in Europe. Possible Offices in Germany include Berlin, Hamburg, Frankfurt am Main, Leipzig, Kornwestheim, Krefeld or a DSV location near your home. **Key responsibility**: **Financial** - Gross Profit responsibility for a Platinum and/or Gold account - Maintain and develop existing account **Strategic** - Develop and execute on the strategy and account plan - Leverage vertical knowledge, insights, and skills into account work - Establishing a strong collaboration with the Account Executive **Customer relationships** - Build relationships with internal and external stakeholders - Commercial single point of contact for the account on a day-to-day basis - Actively search and identify opportunities within account, and engage colleagues and divisions/operations to further grow the account - Act as central escalation point for commercial, operational and contractual issues (including Days Sales Outstanding (DSO) and Accounts Receivable (AR)) **Operational** - Pursue and share insights from accounts in industry/ with similar supply chains - Identify and resolve operational challenges of importance to customer in collaboration with the divisions - Define and agree on goals and KPI’s for the logistics activities to match customer needs **Team & DSV** - Coordinate with executive and operational teams across divisions and locations - Lead the account team and support Account Executive in steering the account team - Drive pipeline management incl. collection and maintenance of opportunities and awards (e.g., in CRM) **Your Profile**: - Proven track record of sales success - Bachelor's degree or equivalent work experience in logistics and supply chain management - Minimum 5 years of European experience in regional key account management - Minimum 8 years of experience in the logistics and supply chain industry - Have excellent business/legal level language and drafting ability in both German and English - comittment to travel within Europe **Your contact person**: Tessa Trinh HR Specialist, Recruiting DACH 02151 / 7371644 Severely disabled persons and persons with equivalent qualifications will be given preferential consideration. **DSV - Global Transport and Logistics** DSV ist ein dynamisches Unternehmen, das Inklusion und Vielfalt fördert. Wir führen unsere Geschäfte mit Integrität, respektieren unterschiedliche Kulturen und die Würde und Rechte des Einzelnen. Wenn du bei DSV anfängst, arbeitest du für eines der leistungsstärksten Unternehmen in der Transport - und Logistikbranche. Du wirst Teil eines talentierten Teams von mehr als 75.000 Mitarbeitern in über 80 Ländern, die mit Leidenschaft dar