Training Administrator

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally._

As a Learning Administrator you’ll support our client and internal teams with the successful organization of Classes / Sessions, taking place in person at the client premises, or virtual/remotely. You’ll be accountable for all aspects of the Training Administration and Seminar Management to ensure the Class runs successfully (e.g. room preparation, information sharing), including both physical presence at the client premises and remote support.

GP strategies support both local Regional Clients as well as having responsibility for ensuring our Global Clients needs are met. You’ll have the opportunity to work with Clients across different industries such as; Financial Services, Insurance Services, Pharmaceuticals, Automotive and Technology. Our Clients are Global and Regional in nature, we are too. GP Strategies supports individuals who want to develop and actively shape their careers. Many team members have successfully reached positions as team leaders, learning consultants, project managers, or program managers and continue to work in various GP Strategies teams. Your path to success begins here.

**Job Summary**

You’ll be the first point of contact at the information counter for all inquiries and responsible for maintaining excellent Client and Stakeholder relationships, as well as contributing to the Internal KPI’s / SLA’s and ensuring all Customer Satisfaction scores are achieved.

This is a part time position based at our client site on Am Juliusturm, Berlin, working 20 hours per week, Monday - Friday.

General duties and responsibilities:

- Coordination of external services providers e.g. event technology
- Preparation of training rooms according to trainer specification including set up ot technical equipment
- Update knowledge management system to develop efficient and effective response to all kind of inquires
- Ensure all agreed Service Level Agreements are achieved and contribute to service improvements
- Support the annual scheduling process for the client.
- General administration in the LMS
- Create and adjust courses based on the product manager specifications
- Digital dispatch of invitation links, documents, requirements for virtual trainings
- Room reservations in the internal room booking system
- Participant handling including reminders, adjustments, cancellations and recording attendance

**Qualifications**

You’ll have previous general administration experience in an operational, processing or customer service role with excellent organisational skills and a customer focussed approach.

Also required:

- Written and spoken English to proficient level
- Good IT skills including Microsoft Word and Excel
- Proven effective communication skills, including verbal and written
- Proven teamwork experience, including virtual teams
- Assertiveness and resilienceProven ability to work well under pressure and within demanding timescales
- With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter._

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