Partner Engagement Specialist

Vor 6 Tagen

Berlin, Deutschland GetYourGuide Vollzeit

**About GetYourGuide**:
GetYourGuide is the booking platform for incredible travel experiences. Travelers use GetYourGuide to connect with the best things to do wherever they're headed — including skip-the-line tickets to the world's most iconic attractions, walking tours by top local experts, immersive food and beverage tours, cooking and craft classes, bucket-list experiences, and niche offerings you won't find anywhere else.

Since its founding in 2009, travelers from over 170 countries have booked more than 60 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 700 travel experts and technologists, the company is headquartered in Berlin, Germany, and has offices in 14 countries around the world.

**The Role**:
We are searching for an enthusiastic Partner Support Specialist to join our B2B team, to ensure the success of our affiliate partners and aiming to be a benchmark of world class partner support.

**Our Mission**: To build lasting affiliate partnerships by providing seamless support and driving engagement to help mid
- to long-tail affiliate partners reach their full potential.

**Responsibilities**:

- Manage the business relationship with mid
- Execute complex problem solving in operational account management tasks for various partner types (Travel Agent, Online Publisher, Local Partners, Loyalty Partners)
- Use partner data to identify optimization opportunities and provide integration support
- Manage and maintain relationships with internal stakeholders (e.g. Marketing, Finance, Customer Care, Engineering) to fix product and process issues
- Support cross-departmental initiatives and projects aimed at improving partner performance and experience

**Your profile**:

- You are fluent in written and spoken English
- You have B2B experience (B2C or Marketing experience is a plus)
- You have a keen attention to detail while working at speed
- You are a strong communicator with proven stakeholder management skills
- You are agile and able to adapt to new frameworks and processes on a regular basis
- You are a self-starter who takes initiative and manages projects independently, and also understand the importance of collaborative approach and knowledge sharing
- You are tech-savvy (Google suite, data analytics platforms, spreadsheets, etc)

**We offer**:

- Work at a European tech unicorn with an international team from over 60 nationalities
- Virtual stock options make you an integral part of the company's growth and success
- GetYourGuide tour and activity vouchers to live the life of our customers by experiencing the products for yourself
- A beautiful new office centrally located near Schönhauser Allee station, available for use in a hybrid setting
- Personal Growth is one of our key values, we live this through an annual learning allowance, structured growth plans, our GetYourGuide learning platform GrowthHub, regular feedback, and transparency

**Curious?**:
Do you have the skills for the job, the enthusiasm about our vision and fit our culture?

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