Customer Service

Vor 6 Tagen


Berlin, Deutschland ON RUNNING Vollzeit

LAND:

- **DEUTSCHLAND**
- BUNDESLAND:

- **BERLIN**
- STADT:

- **BERLIN**
- BERUFSFELDER:

- **HANDEL**
- VERTRAGSFORM:

- **FESTANSTELLUNG**
- ARBEITSZEIT:

- **VOLLZEIT**

Stellenbeschreibung

In short
Our happiness delivery team is growing and with this comes the exciting opportunity to become part of our DTC (Direct to Consumer) Operations team. Our team is the backbone of the whole Customer Service Organization at On. Everything starts with us and we pave the way for all subsequent operations. Working hand in hand with many different teams, you'll find the perfect balance between administration, communication and creative happiness delivery.
Your Mission
- Be the first person to answer Operation-related questions (returns and shortages ) coming from the in-house and external Happiness Delivery teams
- Support in-house & external teams in system and bug related questions. Be able to provide them with tips which speed up their daily work (filtering methods, new fields addition, exporting/finding reports and new views in 365 Dynamics)
- Train external Ops team in new tasks and processes, which are operations related
- Monitor the quality our external Ops team and report accordingly
- Bring analytical skills to contribute to the rest of Operation team improving our current processes and how we use our tools
- Great cooperation with other teams to make the shopping experience for our customers as optimal as possible
- Build trust by understanding the unique needs of our customers and resolving every situation with a WOW factor

Your story
- 2 years of work experience in customer service environment
- As a people-oriented person, you have the passion and patience to coach/answer colleagues' questions
- You are knowledgeable in the systems: 365 Dynamics, Salesforce/CRM, Excel, Powerpoint
- You are a team player and always show empathy to those who approach you with questions
- You are driven by explorer spirit and enjoy investigation of finding more efficient and effective ways of operating our day-to-day business
- Ability to relate to colleagues at all levels, and working cross functionally is natural to you
- Your English skills are business fluent; German skills are a plus


  • Czech Customer Service

    vor 2 Wochen


    Berlin, Deutschland WS Customer Service Solution Vollzeit

    **WS Customer Service Solution**: **Das bieten wir Ihnen**: This service is based on the idea to help families enjoy good food. With this simple service hassle is taken out of planning, shopping and cooking, by delivering weekly meals with the ingredients and recipes ready to cook, so there’s no more ‘what’s for dinner’ panic. **Requirements**:...


  • Berlin, Deutschland WS Customer Service Solution Vollzeit

    **WS Customer Service Solution**: **Das bieten wir Ihnen**: We are looking for a Customer Service Representative (M/F/d) in the field of textbooks, e-books and interactive e-learning resources - related to the English language. The product portfolio provided focuses on world class content in the most relevant, engaging and flexible formats to support...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client provides world class content in the most relevant, engaging and flexible formats to support students, teachers and institutions through a lifetime of learning. Our client develops and distributes textbooks, e-books and interactive e-learning resources. Our client, a leading publisher in English language materials and digital solutions, is seeking...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    As one of Europe's big timeshare resale companies our customer provides a service to both existing timeshare owners who are looking to exit timeshare, and to customers who are looking to buy timeshare. For both buyers and sellers, their great service, secure transactions and realistic advice have helped to create many thousands of happy customers. As a...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    While television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is committed to their mission of helping people to become the best version of themselves. They have installed the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals (M/F/d) to help grow the business. Our customer realises an increasing number of international...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a...


  • Berlin, Deutschland WS Customer Service Solution Vollzeit

    **WS Customer Service Solution**: **Das bieten wir Ihnen**: We are looking for motivated personalities (M/F/d) for the commercial customer service in the field of high end electronic devices. About you (M/F/d) - first experience or interest in commercial customer service - very good knowledge of Dutch - PC-literate - service orientation, responsibility and...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    While television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...