Senior Sales Process Specialist

Works independently to take a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.
- Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
- Coordinates pre
- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
- Works autonomously within established procedures to develop and share quotes using standardized pricing tools.
- Client follow-up and aid in turning quotes into orders.
- Supports our sales professionals by performing (included but not limited to) admin-related tasks.
- Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
- Tracks account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
- Collaborates with internal stakeholders to resolve customer inquiries.
- Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable.
- Builds an internal UL problem-solving network and proactively engages other teams to anticipate problems, improve delivery, and develop solutions that improve the customer experience.
- Meet established timelines for pre-and post-sales activities. Discusses/prepares commercial yearly plans with existing key customers.

LI-Hybrid
LI-ZK1
- Bachelor’s degree (preferably Engineering or related).
- Around 5 years of related experience in sales support and/or sales processes management or related.
- Strong command of German and English is a must.
- Technical background in plastics (wire & cable industry background would be highly desirable).
- Very good knowledge of MS Office (Word, PowerPoint, Excel, Outlook), and Salesforce or other CRM software.
- Business acumen and good understanding of business sales processes.
- Strong communication and administrative skills.
- Pro-active approach and ability to build and maintain relationships with stakeholders at all levels.
- Good sales skills and ability to propose alternative solutions.
- A strong team player who is able to successfully collaborate with the team and stakeholders.

A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.

The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.

We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.

From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.

**Mission**:Working for a safer world

We will work with our customers to help overcome manufacturing challenges, comply with regulatory requirements and bring safer products to the global market as quickly as possible.