Customer Compliance and Lifecycle Coordinator

Vor 5 Tagen

Göttingen, Deutschland Sartorius Vollzeit

We are currently looking for a Customer Compliance and Lifecycle Coordinator (F/M) to join our Technical Department Strategic Accounts. In this role, you are responsible for developing a compliance and coordination support system for Strategic Accounts to maintain and protect current business, thereby safeguarding Sartorius' reputation and fostering future short - to mid-term business growth and revenue." This is a full-time, hybrid role requiring some days on-site at our Aubagne location or our headquarters in Göttingen, with the flexibility to work remotely on other days. **Grow with Us - Your Responsibilities**: - Support tender processes by addressing compliance aspects promptly, enhancing short-term business opportunities. - Coordinate customer requests and projects related to quality and regulatory affairs from the early stages of URS to final product qualification at the customer's premises (questionnaires, specifications, statements...). - Monitor the implementation of changes notified by Sartorius, coordinating necessary actions in line with the MSA (Master Supply Agreement) or quality agreement. - Centralize and analyze requests concerning the full range of single-use products, involving the right people and using tools like DAM (PLM) and SAP. - Collect information from internal departments (Quality, Marketing, ETO, Operations) to address customer requests effectively. - Support local quality teams in crisis management related to complaints. - Participate in corporate quality projects, including continuous improvement and KPIs. - Propose and implement tools to optimize follow-up and communication internally and with customers. - Maintain constant contact with the Strategic Account Manager, local sales representatives, and Single-Use Technology Experts to share information and align strategies. - Occasionally travel to customer sites, Sartorius sites, or for internal meetings. **What Will Convince Us**: - Bachelor's or Master's degree in Quality Management, Life Sciences, or a related field. - Experience in quality management and Single-Use Technology is highly appreciated. - Knowledge of cGMP and regulatory requirements in the biopharma industry. - Strong motivation for customer contact, autonomy, rigor, and adaptability. - Excellent written and verbal communication skills in English. - Teamwork skills and proven ability to work with cross-functional teams. - Strong organizational skills, autonomy, and leadership abilities. - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with relevant software tools.

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