Director Account Management

We are Billie, the leading provider of Buy Now, Pay Later (BNPL) payment methods for businesses, offering B2B companies innovative digital payment services and modern checkout solutions. We are to create a new standard for business payments and have made it our mission to simplify the purchasing experience for all businesses making it a tool for growth. Our solutions are based on proprietary, machine-learning-supported risk models, fully digitized processes and a highly scalable tech platform. This makes us a deep-tech company building financial products, not the other way around. We love building simple and elegant solutions and we strive for automation and scalability. **About the role**: - Responsible for overseeing Billie managed merchants portfolio and driving top-line growth, including Total Payment Volume, Revenue, Take-Rate, and Transaction Margin. - Manage team of Key Account Managers, hire and grow the team to support Billie rapidly expanding network of acceptance and country footprint. - Define portfolio and account-level growth strategy in close collaboration with Billie sales, marketing, operations, risk and product teams. - Develop and execute cross-selling and upselling strategies, including promoting new payment solutions, expanding country coverage, and fostering buyer engagement through co-marketing initiatives. - Drive pipeline of business opportunities through up and cross sell e.g. new payment solutions, expansion of country coverage, buyer engagement, co-marketing, - Manage end-to-end merchant relationships, ensuring smooth day-to-day operations, such as payment performance, share of checkout, risk management, reporting, and operating reviews. - Address escalated client issues promptly, leveraging available resources and ensuring satisfactory outcomes. - Nurture relationships with customers and establish yourself as a thought leader in the industry. - Represent Billie at client meetings and industry events, showcasing our expertise and forging new partnerships. **Who we are looking for**: - 10+ years of experience in account management or client success management. - 4+ years of experience in a leadership role, managing teams. - Background in payments, e-commerce, or software. - Proven track record in hiring, developing, and growing teams, with a focus on coaching, enabling success, and providing feedback. - Strong relationship builder with the ability to establish and deepen connections at all levels within client organizations. - Excellent business acumen, analytical skills, and problem-solving abilities, with a proficiency in leveraging data to inform decision-making and accurate forecasting. - Effective project manager, capable of handling multiple projects simultaneously, prioritizing effectively, and delivering under pressure. - Exceptional communication skills, both verbal and written, with the ability to articulate ideas and concepts clearly and concisely. - Thrives in a fast-paced, entrepreneurial, and international environment. - Native German speaker with fluent English language skills. - Currently located in Berlin or willing to relocate. **What we offer**: - Flexible work hours and trust in your ability to deliver, empowering you to take control of your work-life balance - Hybrid working approach enabling a good balance working from home and the office - One of the best Virtual Shares Incentive Programs in the market, so that everyone at Billie is invested in our success - Our "Catch a Ride with Billie" program, that enables discounted access to Berlin Public Transport (BVG) - A yearly development budget to broaden your skill set and horizons - Free German group classes - An English-speaking, multicultural team with more than 46 nationalities - Great office space at Checkpoint Charlie with free gym access, barista coffee, drinks and more Billie offers you the opportunity to be a part of one of the fastest-growing Fintech startups in Europe following the mission to innovate to create new freedom for businesses of all sizes. Our combined decades of experience in B2B Financing and Payments in a market thirsty for innovation and change make this a fantastic possibility to get into the most dynamic space in tech. Join an international team of talented, passionate people where drive and merit matter. We work in nimble, cross-functional teams with open communication lines across the company. You'll be surrounded by smart people from a wide variety of backgrounds from which you can learn and that want to learn from you. Are you ready to join Billie? - Billie is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment in our workplace. By embracing talents and abilities of all kinds, we aim to boost motivation and team creativity. We do not discriminate on the basis of race, religion, national origin, age, marital status, gender, _political views, beliefs, sexual orientation, color, disability status, or any o