Cx and Renewals Specialist

vor 2 Wochen

Leipzig, Deutschland Enghouse Vollzeit

Enghouse Systems is seeking a highly motivated and customer-focused professional to join our team as a Customer Experience and Renewals Specialist. In this role, you will play a crucial part in ensuring our clients receive exceptional support, assistance with product renewals, and nurturing long-term relationships. You will collaborate closely with our Support & Customer Success teams and R&D to deliver a world-class customer experience. This is a **Remote role**reporting to the **Director, Operations (BSS).**

**Responsibilities**:

- Build and maintain strong relationships with Enghouse Systems' customers, ensuring their satisfaction and addressing any concerns or issues promptly.
- Proactively manage the renewal process for existing customers as well as new revenue opportunities from both existing customers and New Logos. Collaborate with the internal team to identify upsell and cross-sell opportunities during the renewal process.
- Serve as a point of contact for customer inquiries, providing timely and accurate information, and ensuring a positive customer experience.
- Analyze customer data to identify trends and opportunities for improving customer satisfaction and retention.
- Team Collaboration: Work with other teams to ensure a smooth onboarding experience for clients.
- Maintain detailed records of customer interactions, renewals, and support requests.

**Qualifications and Experience**
- Proven experience in customer service, account management, or renewals management.
- Exceptional interpersonal and communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a cross-functional team environment.
- Familiarity with CRM and customer support systems is a plus.
- Knowledge of the software industry and customer engagement solutions is a bonus.
- Written and Verbal fluency in German language is a must.

**What we offer**:

- Opportunity for growth and advancement
- Remote work opportunity
- Opportunity to leave your mark through the delivery of innovative ideas to the team
- Work for a stable and established global company

**About Us**:
Enghouse Systems is a global provider of customer engagement solutions. Our innovative software and services enable businesses to effectively communicate, collaborate, and connect with their customers. With a strong commitment to technological excellence, Enghouse Systems is at the forefront of creating cutting-edge products that empower organizations to deliver exceptional customer experiences.

Meet the team

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