Call Center Agent Inbound

**What you can expect with us**:
As a member of the STRATO Customer Service Team Netherlands, you are more than just the proverbial “Telephone Order Processing Agent” - instead you help our Dutch customers to solve problems and build successful websites and in doing so create an unbeatably positive service experience.

**What tasks you can expect with us**:
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Your work begins with several weeks of training and onboarding. Detailed product training gives you the tools you need as a STRATO Expert to resolve the concerns of our Dutch customers at the very first contact.
- You assist our customers with technical support, answer questions about contracts and billing, and provide advice on the portfolio of STRATO products.
- Through direct contact with our customers, you collect valuable input for our developers as a vital contribution to the optimization and evolution of our products and processes.

**What you should bring to the table**:

- Customer focus is front and center in everything you do: You are unfailingly friendly and courteous and never become impatient, no matter how busy your schedule becomes.
- You are interested in technical topics and ideally possess basic knowledge of web hosting.
- You enjoy communication. Native-level Dutch. Good written and spoken German is welcome, but not a must
- Computer work does not present you with any significant challenges

**What we do for you**:
**You get to and from work free of charge**:
We pay the costs of a monthly pass for public transport from your first day of work. The best bit: You can even use the green pass in your leisure time.

**We make sure you get enough rest and relaxation**:
You get 30 days of annual leave to recharge your batteries.

A hybrid working model with home office option and the possibility to submit preferences for roster planning

Enjoyable work? Definitely
We cherish a pleasant and friendly working atmosphere in which there is also no shortage of fun. Regular company parties, a “Last Friday of the month,” and events such as team barbecues and participation in the Berlin company relay race are integral parts of our work culture.

**It’s the little things that matter**:
From child vacation care to discounted gym fees and free STRATO products for you - we never stop looking for ways to make work more enjoyable for our colleagues. A prime example is our massage special, in which STRATO pays 50% of the costs for a once-monthly back massage from the “Hauptstadtmasseure,” the capital city massage specialists.

**Communication as equals**:
At STRATO, we attach a lot of important to allowing our colleagues to contribute and continue their development. With us, you will find flat hierarchies and an open door policy that enable an open culture of feedback. We firmly believe in internal recruitment to other positions and departments and actively promote this practice.

**Because diversity makes us all more successful**:
At STRATO, everyone is welcome who fits in with us. That’s why we are pleased to hear from any applicant - regardless of their gender, nationality, ethnic and social background, religion/ideology, disability, age and sexual orientation or identity.

**A safe haven in difficult times**:
We do not let anything get in our way and will still be there for you, even during the COVID-19 pandemic. Please understand that job interviews can only be conducted by video until further notice.

Over 100 colleagues at STRATO’s international in-house Customer Support Center work hard to assist our customers in Germany, Spain, and the Netherlands - both private households and companies - with all questions relating to our products. Our mission: To bring a smile to the faces of our customers. Successfully, as it seems: Last year we picked up out fifth successive award as Service Champion in the Hosting Sector.