Director Customer Success Engineering
vor 7 Stunden
LeanIX is growing rapidly and seeking a Director Customer Success Engineering (f/m/d). Customer Success Engineering is a vital part of our Customer Success organization, leading clients to utilize our state-of-the art technical capabilities for their best success. As a Director CSE, you are part of our global Customer Success leadership. You support the regional leads in successful delivery & growth in their assigned market and assure global technical thought-leadership & innovation. You are recognized for ability to shape and evolve the technical organization, and represent the Customer Success organization both inside and outside LeanIX. Director Customer Success Engineering (f/m/d) Connected remote in EU or based in Germany WHAT IS WAITING FOR YOU? - Be a trusted advisor for all technical aspects of our LeanIX Continuous Transformation Platform®, in particular regarding data model configuration, integrations and visualizations - Be a Customer Success role model and excel in mentoring & developing talent based on multiple locations globally, as well as in ensuring the teams’ technical competence - Take responsibility around global key Customer Success KPIs (in particular: Net Retention Rate) - Collaborate with technical thought-leaders within the Customer Success & Product operation to drive innovation and improve the LeanIX products on a daily base - Build-up a repeatable Technical Enablement process to support functions like Sales Engineering & Professional Service - Build-up a quantifiable, highly efficient end-to-end support process WHAT ARE WE LOOKING FOR? - Excellent customer focus with a polite, patient, caring, calm, and always professional demeanor - 10 years of experience in customer-facing and technical roles with a minimum of > 5 years experience in a similar role - Successful track record in managing, coaching & developing technical talent - Understanding of SaaS business model - Knowledgeable with Cloud-Native and associated challenges for both large corporates & fast-growing product organizations LeanIX, The Continuous Transformation Platform® that efficiently organizes, plans and manages IT landscapes, supporting 650+ customers with our 3 solutions Enterprise Architecture Management, SaaS Management Platform and Value Stream Management. LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (450+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy. At LeanIX we have a Connected Remote Work Mode which means you work remotely from your home office and from our one of our offices (80% of your time). LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, CHECK OUT HERE WHAT´S IN FOR YOU \_As an equal opportunity employer LeanIX celebrates diversity and is committed to and promoting an inclusive work environment.\_ You will receive consideration for employment without regard to race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.
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Director Customer Success Engineering
vor 7 Stunden
Munich, Deutschland LeanIX GmbH VollzeitLeanIX is growing rapidly and seeking a Director Customer Success Engineering (f/m/d). Customer Success Engineering is a vital part of our Customer Success organization, leading clients to utilize our state-of-the art technical capabilities for their best success. As a Director CSE, you are part of our global Customer Success leadership. You support the...
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Director, Customer Value
vor 2 Wochen
Munich, Deutschland Adobe VollzeitOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
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Director Customer Success Saas
vor 2 Wochen
Munich, Deutschland Workpath GmbH VollzeitAt Workpath, we are on a mission to shape the future of work. With our Outcome Management Platform, we enable enterprises like SAP, Bosch and DB Schenker to execute their strategies more effectively by centering teams, projects and metrics around shared outcomes. After raising more than €15M we are growing faster than ever and are looking for great talent...
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Director of Customer Success
vor 1 Woche
Munich, Deutschland Apaleo VollzeitWe are Apaleo! Apaleo's property management platform empowers accommodation providers to create unique digital guest & staff experiences by combining their preferred technologies. The Apaleo Store enables integrations to hundreds of apps to streamline operations, enhance the guest journey and maximize revenue. Are you up for the challenge? We're looking...
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Director of Customer Success
vor 1 Woche
Munich, Deutschland Apaleo VollzeitWe are Apaleo! Apaleo's property management platform empowers accommodation providers to create unique digital guest & staff experiences by combining their preferred technologies. The Apaleo Store enables integrations to hundreds of apps to streamline operations, enhance the guest journey and maximize revenue. Are you up for the challenge? We're looking...
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Director, Area Lead Global Customer Success
Vor 7 Tagen
Munich, Deutschland Palo Alto Networks VollzeitOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Field Applications Engineering Director
Vor 6 Tagen
Munich, Bayern, Deutschland onsemi Vollzeit 120.000 € - 180.000 € pro JahrDescriptionWe are seeking a strategic and technically adept Field Applications Engineering Director in Munich, Germany to lead our EMEA team of Field Applications Engineers (FAEs). This role is pivotal in driving customer success, enabling design wins, and aligning engineering efforts with business goals. You'll collaborate cross-functionally with product,...
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Director, Area Lead Global Customer Success
vor 2 Wochen
Munich, Bayern, Deutschland Palo Alto Networks Vollzeit 120.000 € - 180.000 € pro JahrOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
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Customer Success Manager
vor 2 Wochen
Munich, Bayern, Deutschland Brainloop Vollzeit 90.000 € - 120.000 € pro JahrPosition Overview:The Customer Success Manager II oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators.As the key contact point for the customer relationship on Diligent products. The CSM II will perform hands-on account management activities as well as...
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VP Customer Success
vor 11 Stunden
Munich, Bayern, Deutschland Jacobian Vollzeit 85.000 € - 120.000 € pro JahrAls VP Customer Success EMEA bist du verantwortlich für die Gestaltung und Umsetzung der Customer-Success-Strategie in der gesamten Region. Du übernimmst die Verantwortung für den gesamten Kundenlebenszyklus – von Onboarding und Integration bis hin zu langfristiger Nutzung, Zufriedenheit und Expansion. Durch den Aufbau starker Beziehungen zu...
