Patient Care Adviser

**About this role**
As the first digital hospital, we are rebuilding the healthcare experience from scratch. This is what allows us to provide patients with an outstanding level of care that we would love to experience ourselves.

Backed by renowned international investors, we are helping an ever-growing number of patients receive the highest quality of medical procedures the UK has to offer. To help us maintain this level of care, we need to expand our Patient Care team with highly motivated and passionate people who thrive in a fast-paced and dynamic work environment.
As a Patient Care Adviser, you are at the very centre of our vision to raise the standard of healthcare by making it more personal and caring. You ensure each and every patient receives the highest standard of service and support while you seamlessly manage their entire journey from the initial call to six weeks post-procedure. You help our patients to make the best choice for their health.

**What you will do**
- Be the main point of contact for patients, ensuring the smooth running of their entire patient journey
- Manage a varied workload including building and maintaining numerous personal relationships with patients simultaneously
- Work closely with the Operations team to coordinate and schedule medical procedures and all other appointments for your patients
- Work in a target-driven environment toward meeting your individual and team targets
- Proactively find solutions to problems in order to support the team’s goals and improve our ways of working and caring for our patients

**Who you are**
- You write and speak English to a native level (no German skills required)
- You have 1+ years of experience in customer service and/or a sales-based role (Note: the patient care role itself is not a traditional sales role, but skills in this area are very much key to success)
- You thrive in a fast-paced environment, with impeccable time management and organisational skills
- You have the ability to think on your feet and a willingness to adapt and develop
- You can always maintain a caring but professional demeanour even in difficult conversations with patients
- You can communicate clearly, openly, and respectfully with your colleagues, manager, and other departments
- You have a positive attitude and solution-focused mindset at work every day
- You are receptive to feedback from peers and management
- You hold a valid working permit for Germany

**Bonus points**
- Medical experience

**What we offer**
- Competitive salary + bonus + benefits
- Flexible working from home schedule
- Competitive yearly holiday allowance
- Urban Sports Club (All-sports/gyms-in-one) membership
- Mental health support with a subscription to Mindsurance coaching and therapists
- Subscription to the Headspace meditation app
- Employee Training & Development budget
- Weekly company brunches & lunches & Friday drinks
- Frequent team events, Summer and Christmas parties and much more

We believe in giving everyone an equal chance. We want to find out if you have the necessary skills, independent of your background, gender, ethnicity, age etc. and take active steps to reduce any potential bias in our recruitment process.
Ideal start date: As soon as possible
Total duration: 1-2 weeks
- Recruiter call: If you pass the initial screening we will be in touch to schedule an initial video call. The goal of this interview is to learn more about you and what you are looking for. This call is also an opportunity for you to learn more about Medbelle and the role so that we can both evaluate if there is a mutual fit.
- Team Lead Interview: If this all goes well, we will be in touch to schedule a face-to-face interview with two Patient Care Team Leads, which will allow you to show how your experience will help you contribute to the role and department. This interview will include a short case study.
- Cultural match interview: Your final conversation will be with one of our founders. It aims to ensure that you will be a great addition to our team and will feel at home here, whilst getting a better feel as to whether we are the right company for you.
- Reference calls: We will ask you for the contact details of your previous manager.
- Offer

**OUR TEAM**

At Medbelle, we are building the digital hospital of the future.
We have been providing elective surgical procedures for thousands of patients since 2016 and have been building technology to fundamentally change how secondary care is delivered.

Our mission is extraordinarily ambitious: To build a digital hospital that provides better outcomes, better patient experience, lower costs, and a better provider experience. This can only be achieved if we rethink the provision of care, leveraging technology to
- Empower patients in managing their care
- Measure and optimise medical outcomes
- Reduce the healthcare cost by addressing the biggest inefficiencies
- Support healthcare staff to provide care with more ease

We started Medbel