Coo / Co-founder Operations @ Team Offsite Ota

in Berlin
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**Job summary**:
cloopio is your one-stop-shop for team offsites in Germany. We enable teams to book memorable corporate retreats with just a few clicks. Our hand-picked offsite experiences combine curated accommodations, meeting facilities, food options, activities, and more.

After successfully validating cloopio during a soft launch, the Lufthansa Innovation Hub is now looking for a co-founder that drives the transition towards a successful spin-off.

As co-founder Operations, you are fully responsible for all operational matters. You curate cloopio’s portfolio of offsite locations, maintain great relationships with our partners, design attractive offsite packages, build a customer-friendly booking process, and ensure high-quality delivery of corporate retreats by our (venue) partners. You ensure that cloopio is future-ready by planning for scalability from the get-go. Jointly with the co-founder Business, you drive the overall growth of the business by driving product-market fit, defining the product roadmap, and securing required funding from investors. With your strong entrepreneurial drive and previous leadership experience in start-ups, you develop this venture into the go-to-platform for offsites in Germany and beyond.

**Responsibilities**:
Curate & manage cloopio’s high-quality supply (eg venues, activity providers, shuttle services): scout new supply, own relationships with existing ones, lead commercial negotiations, and build a scalable onboarding & collaboration process together with our portfolio

**Own cloopio’s offering of memorable corporate retreats**: work together with our partners to build attractive offsite experiences that cater to different customer needs based on customer and market insights

**Ensure product-market fit**: Define the product roadmap based on customer feedback and drive the implementation to address real needs & optimize conversion rate

**Build & lead the customer success organization**: own the customer journey from inquiry to booking, deliver a high-quality customer experience at scale along the entire journey, measure performance against clearly defined KPIs, continuously improve overall customer experience together with our partners
Create a scalable set-up with appropriate structures & processes that form the basis for highly profitable unit economics

**Profiles**:
Entrepreneur with strong desire to build and grow a travel tech company
Proven track record with direct link to above listed responsibilities, eg as entrepreneur, manager in scale-up, or travel tech veteran
Extensive experience in hospitality industry and/or online travel agencies, ideally with managerial experience in operations and/or product
Strong business acumen, innovation mindset and hands-on attitude
Visionary yet able to execute with strong management skills
Excellent communication (verbal and written) as well as strong presentation skills
Fluency in German & English

**Valuable additions**:
Previous experience as (co-)founder
Outstanding degree in Business / MBA / Product Management

**What we offer**:
Be the co-founder of a validated travel tech venture
Attractive equity package - the founding team will hold the majority of the company
Leverage the power of Lufthansa Innovation Hub and Lufthansa Group for a head start into the market
Close exchange with LIH and other LIH spin-offs and ventures
Experience a truly unique setting in a beautiful office space in the heart of the Berlin tech ecosystem
Startup grant for the first three months

**About Lufthansa Innovation Hub**:
At the Lufthansa Innovation Hub (LIH) we explore and design the future of travel.

The LIH discovers, evaluates and implements new technologies in the context of Travel & Mobility Tech with and for industry-leading airlines such as Lufthansa, Eurowings, SWISS and Austrian Airlines, the frequent flyer program Miles & More as well as other renowned Lufthansa Group entities.

Our growing team of tech, design, market intelligence, venture capital and digital transformation experts engages in ongoing trend and market research, incubates digital ventures, fosters strategic partnerships and supports Lufthansa Group in its digital and cultural transformation.

At LIH, we are super committed to fostering an environment that promotes diversity and inclusivity. We do not discriminate in employment on the basis of factors irrelevant to merit, qualifications or business need such as age, race, colour, sex, sexual orientation, gender identity, marital status, disability, medical status, or any other status covered by the relevant law in the areas where we operate.