Customer Support Specialist

vor 2 Wochen

Berlin, Deutschland MakerVerse GmbH Vollzeit

**Your mission**:
Joining our team as a Customer Support Specialist, your mission is to ensure our customers receive top-notch support and achieve success with our products and services. You’ll directly engage with customers, addressing inquiries, resolving issues promptly, and guiding them to become more self-sufficient users of our platform. Your role is pivotal in enhancing the overall customer experience and fostering long-term relationships. The following tasks will be part of your new role:

- Troubleshoot and resolve customer issues and complaints, utilizing the ticketing system for efficient tracking and follow-up.
- Provide detailed guidance to customers, especially focusing on enhancing their self-sufficiency in using our customer portal.
- Conduct diligent follow-ups with customers to ensure satisfaction and complete resolution of issues.
- Collect and relay customer feedback to drive product and service enhancements.
- Maintain comprehensive records of customer interactions and feedback for future analysis.
- Collaborate with various teams including operations, business development managers, and customer project engineers to handle post-purchase complaints and coordination.
- Efficiently manage ongoing production issues post-order confirmation and forward them to the appropriate departments.

**Your profile**:

- Excellent communication skills in German and English, enabling you to effectively engage with customers across various channels.
- Proven experience in customer support, or a related role, demonstrating your ability to handle diverse customer inquiries and issues.
- Strong problem-solving skills and the ability to navigate complex customer situations with confidence and empathy.
- Familiarity with customer relationship management systems, to efficiently manage customer interactions and feedback.
- Collaborative mindset, allowing you to work seamlessly with cross-functional teams to address customer needs and drive product enhancements.
- Organized and detail-oriented approach to maintaining comprehensive records of customer interactions and feedback for future reference and analysis.

**Why us?**:

- Well-connected offices in Berlin (Prenzlauer Berg)
- Room to grow based on your performance and individually aligned development goals
- We enjoy spending time together and promote team spirit through regular company events
- We support mobile working based on individual needs
- Subscription to stay fit with Urban Sports Club
- Mobility benefits for BVG company ticket
- 30 days of Holidays
- Free beverages in the office
- Pet-friendly office

**About us**:
**The future of Digital Manufacturing - Join us today

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