Senior Travel Customer Advisor

SpotOn TA_ _
- Full Time_ _Berlin_, _Deutschland_, _Hybrid Mode_, _Remote_, _Work at Home_ _
- October 28, 2025 _- March 31, 2026 _BPO - Business Process Outsourcing_ - _Customer Service_ - _Multilingual_ - _Shared Services Center - Call Center_ - _Shared Services Center - Customer Service_ - _Travel_

**Salary**: Kindly Share with us your salary expectations.

Client: Travel Management Company.

Hybrid - Berlin, DE

As a Senior Travel Customer Advisor, you will assist travelers with best-in-class personalized support and more.

**Detailed Duties and Responsibilities**
- Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
- Maintain reliable attendance, complete required training, and consistently meet performance expectations.
- Quickly evaluate customer needs, urgency, and preferences to offer effective solutions.
- Share insights and feedback with internal stakeholders to support goal tracking and process improvement.
- Keep up-to-date with travel industry standards and best practices.
- Educate customers on how to navigate and use self-service features within the company platform and mobile app.
- Stay informed on travel suppliers, destinations, and internal systems to provide accurate support.
- Engage in regular team meetings focused on products, travel partners, and industry trends.
- Process hotel, flight, car rental, and rail bookings with precision and attention to detail.
- Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.

**Targeted Qualifications**
- Fluency in **German** Language, **C1** level or Higher.
- Fluency in **English** Language, **B2** level or Higher.
- A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
- A skilled communicator who enjoys creating personalized verbal and written communication
- Min. 1 year experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory
- Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
- Previous experience using GDS systems handling flights bookings, cancelations, refunds.etc - Mandatory requirement.
- Previous working experience in a customer service roles, ideally covering travel and hotel segments
- A team player who thrives in collaborating, giving and receiving feedback and lifting others up
- Metrics driven as an indicator and motivator of success.

**Interpersonal Skills**
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

**Offer & Benefits**
- Salary: Kindly Share with us your salary expectations.
- **Hybrid - Berlin, DE (1 day per week - work from office)**:

- Full eligibility to live & work is a must.
- Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends)
- Monday to Friday, 7:00 - 19:00
- Shift-Based.
- A global team committed to the company values.
- A dynamic work environment in a dynamically international company.

**How To Apply**

If you are interested in the job and you meet the above criteria you need to:
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones
- “I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through “SpotOn TA Sp. z o.o.” and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended).”_