Relocation Readiness Program Support Specialist

vor 2 Wochen

Ansbach, Deutschland Ladgov Corporation Vollzeit

**Position Title**:Relocation Readiness Program Support Specialist

**Job Type**:Full-Time

**Location**:Army Community Service (ACS), United States Army Garrison (USAG) Ansbach, Germany (Katterbach Kaserne, Storck Barracks, Barton Barracks, Bismarck Kaserne, Shipton Kaserne/Urlas Area).

**Requirements**:
**Duties and Responsibilities**:
The Relocation Readiness Program Support Specialist shall provide support services to the ACS Relocation Readiness Program, including but not limited to:

- ** Administrative & Clerical Support**
- Maintain Relocation Readiness records, files, and forms in compliance with Army regulations.
- Prepare meeting minutes, correspondence, and reports.
- Schedule and coordinate ACS classroom and meeting reservations.
- Support Relocation Program Manager and attend Relocation Assistance Coordinating Council (RACC) meetings.
- ** Reception & Client Services**
- Staff the ACS reception desk at Katterbach and Storck Barracks during operating hours.
- Track all client requests, referrals, and training attendance; enter data into the Army Family Web Portal.
- Maintain ACS calendar of events and sign-in logs.
- Distribute welcome packets and maintain minimum stock for newcomers.
- ** Lending Closet Operations**
- Manage ACS Lending Closet, issue and receive household items, maintain inventory, and track overdue returns.
- Dispose of outdated or damaged items and update records accordingly.
- ** Outreach & Marketing**
- Assist with ACS outreach campaigns and distribute marketing materials (flyers, brochures, online postings).
- Maintain updated resource guides and directories for community referrals.
- ** Training & Education Support**
- Prepare for and deliver relocation-related classes and briefings, including:

- Host Nation Orientation & Walking Tour (bi-weekly).
- Basic Conversational German Classes (twice weekly in series).
- English as a Second Language (ESL) Classes (weekly).
- Assist in lesson plan updates, publicity, and student enrollment.
- Measure customer satisfaction via the Interactive Customer Evaluation (ICE) system.
- ** Reporting & Compliance**
- Document all services provided in the Client Tracking System.
- Comply with all U.S. and Host Nation safety, environmental, and security requirements.
- Support planned and unplanned absence backfill requirements.

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