Pr Relations and Administration Support

Job Introduction Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco has made significant contributions at ESA's European Space Research and Technology Centre (ESTEC) in the Netherlands, supporting a wide range of space missions and projects. Serco has provided essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Serco's expertise in spacecraft management, ground systems and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector. On behalf of our client, the European Space Agency, we are looking for a skilled **PR Relations and Administration Support **join our team distributed over the ESA-EAC site, in Germany. The service will provide function of administrative, secretarial, and organisational support and will provide a focal point of support to HRE Groups/Teams. The service will actively contribute to continuous improvements and the harmonisation of common process. Main Responsibilities - General Administration Support_ - Maintain stationery stock for PR office. - Handle shipments/mail for PR activities. - Update EAC facility booking schedule for PR events. - Astronaut PR Administration_ - Plan and coordinate astronaut travel for PR events. - Manage astronaut-related PR mail, calls, and supplies. - Oversee official astronaut mail with communication officers. - Managing Astronaut Appearance Requests_ - Coordinate external PR requests/events with astronauts. - Handle availability checks, travel coordination, and event logistics. - Update astronauts’ PR schedules. - EAC Communication Team Support_ - Coordinate and prepare interviews with media. - Guide media on photo/video resources. - Organize media visits to EAC and provide onsite support. - EAC Public Relations Support_ - Plan and supervise PR events (e.g., launches, VIP visits, public events). - Manage astronaut-related PR materials and memorabilia. - Draft PR policy papers, press releases, and articles. - Event and Visit Organization at EAC_ - Coordinate and schedule external EAC visits (e.g., schools, groups). - Support biannual "Space Day" and other events. - Organize commercial events end-to-end. - PR Information Systems and Database Management_ - Maintain and operate systems for astronaut requests and PR data. - Track and manage inventory of PR materials, supplies, and equipment. - Conduct regular inventory counts and resolve discrepancies. - Prepare inventory reports and recommend actions for shortages or defects. - Bachelor’s degree or equivalent with relevant experience. - At least 4 years of relevant work experience. - A sound and proven experience of working with ESA internal procedure and corporate tools (booking system, visitor badge process etc). - Security clearance as required to support data management processes and tools in the frame of support to security, export control and data protection processes and cooperation with international partners (e.g. NASA, CSA, JAXA). - A good knowledge of HRE directorate’s programmes. - Knowledge of ITAR and EAR regulations. - A sound and proven experience in providing a customer-oriented service in a senior capacity. - Good Knowledge of supporting a project-oriented environment is an asset. - Familiarity with Polaris, ECLIPSE (e g. DCCM). - Knowledge of SharePoints/Web portals. - Proficiency with Microsoft 365 Office Software. - High capacity to interact and communicate effectively with cross functional teams, from engineering, technical and business domains. - High-level of organizational skills, with attention to detail, flexibility, and ability to identify priorities. - Comfortable with working in a diverse and multinational team environment. - Excellent interpersonal skills are needed, together with a high degree organizational and communication abilities. - Proficient in the English language, both written and spoken. - Knowledge of another EU member state language is an asset. **Relocation**: Cologne, Germany, offers a central location in Europe, making it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Frankfurt Airport being one of Europe's busiest and most well-connected airports, facilitating easy international travel. Serco GmbH offers relocation support for all EU passport holders that are planning to relocate to Germany and work for EAC. **DE&I**: Diversity, Equity & Inclusion at Serco GMBH is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions