Sales Support Executive

**Sales Support Executive in Leipzig - Germany**
Are you passionate about providing support to sales teams? Are you an excellent communicator and team player? You will be responsible for the end-to-end onboarding journey, from integration of clients to our ways of working. Mapping the intricacies of the clients’ requirements and ensuring that their first 4 weeks of trading go as smooth as possible.
You will need to be incredibly customer centric with an excellent eye for detail. The purpose of this role is to take a client that has signed up to use Huboo and work closely with them to set up their account to be able to begin trading. This will be done through a series of conversations to aid the customer set up and a number of admin tasks to make sure all the necessary due diligence on their dashboard has been completed.
Once the Client has been set up correctly and everything is in place to start trading, you will need to liaise with our Client Logistics Team, as well as our Operations Department, to handover this client and help Hub Staff fully understand what is expected of them to fully meet the clients’ expectations.

**Key responsibilities of our Sales Support Executive in LEIPZIG**:

- Assigned a client to onboard once a salesperson has completed the sales process

and a dashboard demo (to be done on a round robin basis)
- Be a main point of contacts for clients throughout their onboarding journey
- Update Client logistics Team once client is ready to send in stock and ready to start trading
- Complete the handover of Clients to Hub Managers, ensuring the operation fully understands the clients’ expectations
- Liaise with operation to ensure we understand the client’s packaging requirements, including the procurement of bespoke packaging
- Use of CRM (Salesforce) to complete all relevant admin tasks and keep client records up to date
- Keep a close eye on the client’s performance during their first 3 months of trading

and having a weekly catch up if required.
- Responding to client tickets.
- Reviewing clients first monthly invoice to ensure all billing is accurate
- Issue a Customer Satisfaction Survey once the client has completed their first 4 weeks of trading
- Graduating the client to our Customer Service Department/Key Account Managers

**Requirements**:
**What we look for in our Sales Support Executive**:

- Previous experience within a sales environment desirable
- Sales support experience desirable
- Strong customer service or customer facing background
- Strong stakeholder management
- Customer centric in your approach
- Tech savvy or proficient in the use of sales software/CRM
- Strong attention to detail
- Strong team player who is dynamic and driven
- Someone who can work with autonomy
- A resilient person
- fluent in German and English

**Benefits**
**What do we offer for our Sales Support Executive**:

- 30 days paid holiday (plus bank holidays)
- Excellent working environment in **Leipzig, Germany**:

- Excellent opportunities to attend business events for learning opportunities and networking
- Mentoring scheme with Senior Leaders across Europe
- Opportunities for personal development and progression
- The opportunity for European travels
- Casual dress code
- Company social events - Paid to party events
- regular sales incentives for high achievers with a monthly payout
- Participate in the Huboo Shares option program

**Huboo’s skills and our Values applicable for our Sales Support Executive**:
**Integrity**:Fairness is really important at Huboo. We speak with clarity, honesty, frankness and transparency to our customers, to our partners and to our colleagues. We do what we say we will.
**Ambition**:We make bold decisions with a focus on growing the business and striving to be leaders in our field. We show up to be our best for our customers and each other. We all share in the success of Huboo.
**Focus**:We are wholeheartedly committed to our mission and our customers. We aren’t robots but human beings with a single-minded determination to deliver to exceptional standards.
**Solidarity**:Our business only works because of the strong relationships we build with those around us. We are friendly, approachable and human in everything we do. We are one team, we work together to build the business and support our customers.
**About us**:
Founded in 2017, Huboo was created by e-commerce sellers for e-commerce sellers. Martin Bysh (CEO) and Paul Dodd (CTO) found that the demands and struggles that came with picking, packing, and shipping their products was becoming impossible. They considered outsourcing their fulfilment but could not find a company that allowed them to remain in the driving seat of their growing business.
Paul and Martin soon created Huboo’s unique Hub Model. Huboo was then founded. Huboo is not like any normal fulfilment warehouse, we have a specific Hub Model, which allows our Hub Managers to take ownership of their Hubs and be the point of contact for o