Gaming Moderator

**The Social Element**:
Hello We are a **leading global independent full service social media agency**, founded 21 years ago. Our 260+ team members look after some of the **world’s largest brands** (Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build **strong relationships with our clients enabling us to be the voice of their brand on Social.**

We believe that** brand growth, trust and loyalty is driven through Genuine Human Connection** and that social media presents the best opportunity for brands to **engage emotionally with their audience.
**The Opportunity**:
✔️ Are you a passionate gamer with a keen interest in what happens behind the scenes?

✔️ Do you speak fluent Thai with great English too?

We currently have a great opportunity for a fully remote **Gaming Moderator (Thai)** to provide core services on one of our biggest gaming brands

Sound like you? We’d love to talk to you about this opportunity

**What You’ll Do**:
As a **Gaming Moderator** you will **protect our client’s brand and make sure their reputation is kept safe at all times**; in this position, you are the key in **providing a positive gaming experience for all users**, while being aware of any potential issues on the gaming platform.

As a core part of the opportunity, you will be **reviewing strong graphic images, sound files and written content that may violate the guidelines of the community.**
- Moderating in accordance with The Social Element guidelines and client-specific guidelines.
- Carrying out moderation and training accordingly to the times scheduled in the project schedule
- Escalating user-generated content that falls within the official escalation processes (eg child safety, bomb threats)
- Offering support to other moderators who need assistance as well as mentoring new moderators and supporting them
- Complete shift reports using templates provided according to individual project requirements
- Informing Project Managers of any technical or other issues with sites or content and providing feedback on any client issues

**Working Hours**:
**Child Protection**:
**Requirements**:
**Excellent Thai and English level**: As you’ll be moderating content in both languages, it’s a must to have superb reading skills.

‍‍ **Background experience**: either engagement, social customer care, localisation, translation, copywriting, moderation, and/or community management, either with a brand or digital agency.

**Social Media knowledge**: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube.
**A confidence with digital technology**: you know the latest trends in social media like the back of your hand.

✨** A self-motivated gaming expert **who is comfortable working remotely.

**If you have any experience working in the gaming industry that would be amazing**

**IT Policy**:
We operate a **BYOD (Bring Your Own Device) Policy** which means to carry out this work, your PC will need to meet the following requirements:

- Operating system Windows 10 64bits or higher / MAC OS X version 10.15 (Catalina) or higher. We do not support Windows 8 or older / MacOS Mojave or older.
- i5 7th generation or faster 64-bit (x64) processor
- At least 8GB RAM Internet speed is 10Mbps download / 1Mbps upload (40Mbps download / 2Mbps upload is recommended)
- 40 GB available HDD (SSD is recommended)
- A Webcam and headset (used for internal purposes)
- Android or iOS device for 2FA
- Chromebook & Linux not compatible
- Please Note:_ It is essential to have all IT requirements to qualify for the process and IT policy.

**The Hiring Process**:
The hiring process for this position will be made up of the following stages:
**Online Assessment**

**Behavioural interview** with one of our Talent Team Members

**The Social Element Values**:
Work according to the company values

Do it Well

Be One Team ‍‍

Do the Right Thing ✔️

Keep Pioneering

Make Them Smile

**The Social Element Behaviours For Success**:
Be focused and decisive

Be brave and inspirational

Be rigorous in our approach ️

Be considered and inclusive

Be loud and proud

**Our Diversity, Equality & Inclusion Commitment**:
We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.
- Details of your personal/professional experience in social media
- Why you are interested in being part of our team at The Social Element