QA Director

**QA Director**

At Phrase, we help open the door to global business by providing the complete Phrase Localization Platform. Our unified platform is built to cover the full range of translation and localization use cases for companies of all sizes. With a global team working from our offices in Prague and Hamburg—or from home across Europe, the UK, the US, and the APAC region—we serve thousands of global customers, including leading brands such as Uber, Snowflake, Tripadvisor, Shopify, Puma, Bosch, or Lionbridge.

**As our QA Director, you'll be responsible for**:
**Overall Expectations**

**Commercial Mindset**: Maintain a strong commercial focus, ensuring QA strategies and initiatives support overall business objectives. Evaluate the cost-effectiveness of QA processes and drive initiatives that enhance both quality and profitability. Understand the broader business impact of quality and advocate for QA's role in achieving business success.

**Board Reporting**: Regularly prepare and present comprehensive QA reports to the board of directors. Highlight key quality metrics, strategic initiatives, and any potential risks or issues. Ensure transparency and clarity in all communications with the board.

**Stakeholder Management**: Effectively manage relationships with internal and external stakeholders, ensuring their quality requirements and expectations are met.

**Risk Management**: Identify, assess, and mitigate risks related to product quality and delivery.

**Budget Management**: Oversee the QA budget, ensuring resources are allocated effectively and expenditures are within approved limits.

**Strategy**

**Quality Vision and Strategy**: Develop and communicate a comprehensive QA vision and strategy that aligns with company goals. Focus on integrating quality into the entire development lifecycle.

**Process Improvement**: Continuously evaluate and improve QA processes, ensuring they are efficient, effective, and aligned with industry best practices. Emphasize a shift-left testing approach and strong automation focus.

**AI Integration**: Identify and leverage opportunities to integrate AI and machine learning into QA processes to enhance testing accuracy and efficiency.

**Change Management**: Lead and navigate organizational changes, ensuring smooth transitions and mínimal disruption to quality standards.

**People**

**Team Leadership**: Inspire and lead the QA team, fostering a quality-focused mindset and culture. Provide mentorship and support to team members to drive their professional growth.

**Performance Management**: Implement effective performance management practices. Set clear expectations, provide regular feedback, and support continuous improvement for all team members.

**Collaboration and Communication**: Build strong alliances with peers and other departments. Ensure clear, concise communication of complex topics to all stakeholders.

**Empowerment and Motivation**: Create an environment where the QA team feels empowered and motivated. Recognize and reward achievements, encourage innovation, and maintain high morale.

**Technology**

**Testing Best Practices**: Implement and enforce best practices in testing, including automated testing, continuous integration, and continuous delivery. Ensure these practices are ingrained in the development process.

**Tool and Technology Evaluation**: Stay updated on the latest QA tools and technologies. Evaluate and integrate the best tools that fit the company's needs and improve testing processes.

**AI and Automation**: Drive the adoption of AI and automation in QA processes to increase efficiency and accuracy. Ensure the team is skilled in these technologies and approaches.

**Quality Metrics and Reporting**: Develop and maintain a robust set of quality metrics. Use these metrics to monitor performance, identify areas for improvement, and report on the status of quality initiatives to senior leadership.

**What you need**:

- Leadership and Management:

- Demonstrated ability in leading QA teams with a collaborative and developmental approach.
- Strong management skills that allows to create cohesion in a distributed team
- Business Acumen and Strategic Thinking:

- Ability to develop a QA strategy that aligns QA and business goals
- Strong problem-solving skills and the ability to leverage data for business decisions.
- Technical Skills and Hands on Experience:

- Proven track record in the field of quality assurance
- Has extensive experience in the planning, design and implementation of automation tools, frameworks and infrastructures
- Communication and Personality Traits:

- Exceptional communication skills, with the ability to convey complex ideas in a compelling manner
- A proactive personality, eager to take initiative and drive results.
- Proven ability to drive and communicate objectives, design and execute projects, develop and interpret analytics, and interact effectively across all levels of a large multi-national organization i