Senior Expert Membership Operations

**The future looks like you**:
With over 1,300 stores in 17 European countries and more than 25,000 employees, C&A is one of Europe’s leading fashion retailers. Every day, C&A welcomes millions of visitors to its stores in Europe and to its online shop. C&A offers quality and long-lasting fashion at affordable prices for
the many. We are building on more than 180 years of experience in the fashion industry and continuously modernize the company to become an omnichannel fashion retailer.

At C&A we are driven by our values and we believe that affordable and high-quality fashion is not contradictory to caring for people & the planet, we are always forward thinking and acting to develop our business and innovate the industry. This is your chance to join the C&A team as a Senior Expert Membership Operations (M/F/d) for 14 months

As the Senior Expert Membership Operations, you will be responsible for managing and optimizing membership program operations. Your focus will be on delivering a seamless omnichannel experience by implementing customer-centric and efficient processes across both offline and online channels. You will act as the main interface between stores, retail teams, training, customer service, and other key departments involved in daily customer interactions.
Your role is crucial in ensuring a smooth and engaging membership experience while proactively managing ad hoc incidents, resolving operational challenges, and supporting strategic initiatives.

**Your responsibilities**:

- Support membership growth and performance across both retail and online channels
- Prepare for and host country performance reviews, and facilitate knowledge sharing through best practice exchanges
- Design, implement, and optimize operational processes to enhance membership efficiency and effectiveness
- Act as the key liaison between HQ, countries, customer service, training teams, and store operations to ensure smooth communication and execution
- Oversee ad hoc incident management, troubleshooting, and resolving issues in campaigns or membership functionalities
- Ensure timely and effective communication with relevant stakeholders regarding new campaigns, features, and process updates

**What you bring**:

- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum of 2 years of professional experience, ideally in membership operations, customer loyalty, or retail
- Experience in project management and process optimization
- Proficiency in Microsoft Excel and PowerPoint; experience with membership platforms is a plus
- Strong communication and stakeholder management skills
- Fluent in English; additional European languages are a plus
- Self-organized with the ability to manage multiple priorities effectively
- Passion for customer loyalty, community building, and driving engagement
- A proactive, hands-on mindset with a “get-things-done” attitude

**What we offer**:
This is an opportunity for you to join us on a truly exciting transformation journey, where you’ll be able to leave footprints that last and contribute significantly to our vision. As well as knowing that you played a key part in the evolution of one of Europe’s most recognizable retail brands, you will also enjoy:

- Countless learning and development opportunities via our C&A academy
- Access to a Partner Discount Scheme
- An employee discount of 20% in C&A stores
- 30 days' vacation
- Corporate pension scheme
- Mental health and wellness program
- An exciting job in an international and inspirational working environment
- A positive working atmosphere and a talented team with an open feedback culture
- C&A fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board that is committed to building a diverse and inclusive organization where everyone can become their best self._