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Customer Support Specialist
vor 3 Wochen
With AMBOSS, your support will reach further than ever before
As a Customer Support Specialist, you will embody the crucial connection between AMBOSS and its users, helping to improve medical care for millions of people.
**WHY CUSTOMER SUPPORT AT AMBOSS?**
Customer Support plays an integral role in AMBOSS’ mission to empower all doctors to provide the best possible care. Home to a colorful collection of open and friendly personalities, and detail-minded problem solvers, you’ll join a team just as quick to laugh together as they are to support each other. Each member of the team brings an abundance of positive energy and a genuine love of supporting and interacting with users.
If you’re motivated by your empathy, with your positive impact extending beyond physicians to their patients, there really is no better place for a Customer Support guru like you to make a real difference
**WHY AMBOSS**
By 2017, we transformed the learning experience for 95% of the German market and launched our international platform. In 2019, our hard work secured €30M in Series B funding to expand our products and their reach. Today, we continue to find new ways to innovate and establish ourselves to make a global impact. After being named a Top 10 Health & Science company to watch in 2021 by Business Punk, it is clear that we are not the only ones who are excited about the future of AMBOSS
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WHAT YOU WILL DO*
- Respond to users inquiries on different channels (Zendesk, phone, and social media)
- Advise our users on how to have the best possible experience on our platform and strive to make a connection with them
- Stay informed about product changes and rapidly learn information about the product to ensure the delivery of up-to-date information
- Identify and record customer feedback and update internal databases to help identify trends and assist in delivering this information to our team
- Work with the team to improve our product, customer experience, and internal processes
- Support process improvement, growth and marketing projects
**WHAT YOU WILL BRING**
- Excellent written and verbal communication skills
- Outstanding problem-solving skills
- Patience with complex or sensitive cases
- Experience as a customer support specialist is a huge plus
- Understanding of the health care sector is a huge plus
- Fluency in other languages, mainly Spanish, German, and Portuguese, is a big plus
- Awesome person to work with : )
AMBOSSians tell us that innovative work keeps them energized and employee benefits help them to feel appreciated and empowered. We invest in every AMBOSSian with our employee benefits package, crafted to support financial, physical, and mental health, and work-life harmony.
Check out all of our employee benefits below:
We believe in diversity as a driving force of innovation and welcome people of all backgrounds to help us achieve our mission of empowering physicians to provide the best possible care - to everyone, everywhere.
**Salary**: 28,800.00€ - 32,400.00€ per year
