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Customer Service Representative

vor 2 Wochen

Halle Saale, Deutschland BOBCAT EMEA Vollzeit

As **Customer Service Representative**, you will manage your assigned portfolio of dealers/ customers and drives true customer satisfaction by maintaining high service levels and professional customer management.

You will support the business by developing and enhancing the customers’ relationship and business growth by promoting opportunities to increase revenues and adding value to the dealer through operational excellence, education, and best practices.

**Role based in Halle, near Leipzig.**

**Possibility of up to 2 days home office per week**

**Role and Responsibility**
- Act as the first point of contact for dealers and customers (mainly French) for all matters related to spare parts: order status, portal and system issues, request for pricing, discount, lead time, order status, logistics, and invoicing
- Act proactively and react effectively concerning backlog reports to make sure all orders are processed to meet customer expectations
- Ensure correct follow-up and action plans regarding shipments (e.g., paperwork, timing, completeness)
- Escalation management to address and resolve customer queries, problems, and complaints
- Full accountability for the assigned portfolio of dealers/ customers

**Your profile**:

- Bachelor‘s degree in business administration, logistics, or comparable educational/ professional background
- Proven experience in working with customers/ dealers related to the tasks mentioned above
- Required to be **fluent** in **English** and **French** language, other European languages are a plus, **Italian** preferred
- Strong **service orientation** and expertise in **Customer Relationship Management**:

- Experience as a Customer Service Representative within the Supply Chain industry and/ or knowledge of an ERP system will be a big advantage

**Why work with Bobcat?**
- International working teams (colleagues from around more than 30 different countries)
- Dynamic, inspirational, and innovative working environment
- An opportunity to be a part of a global market leader
- Possibility for further personal and professional development
- Various training and development opportunities
- Career growth through possible internal mobility

**Job Types**: Full-time, Permanent

**Salary**: 2,500.00€ - 3,500.00€ per month

**Language**:

- French (required)

Work Location: In person