3rd Level Support Technician with German

**Your Tasks**:
**As 3rd Level Support Technican, your day will look like this**:
**09:00-09:30** Get an overview of your open tasks and prepare for the daily call.
**09:30-10:00** Daily call with team colleagues and management.
Every day we discuss ALL tasks and set priorities together. This way you can stay in touch with your teammates even when working remotely and know what tasks you have for the day. The dailies are written down so that they are a support for you throughout the day.
**10:00-12:00** Independent work on support and operational tasks that have been discussed in the daily. If you have any questions about the tasks, you can always contact your teammates via Slack (in writing or by phone). The team is less than 10 people, which means you know everyone you work with.
**12:00-13:00** Lunch
You have a one-hour break. This can be arranged flexibly.
**13:00-18:00** Independently work on support and operational tasks and finalise daily tasks.
- Support customers via JIRA-Ticket System with a strong emphasis on understanding their needs
- Answer customers requests and help solving problems (e.g. product questions, production issues, and configuration requests), including those more technical - being tech-savvy is a must.
- Effectively translate customer needs/issues into solution
- Receive and transfer feedback about issues, requests, and ideas for improvements
- Ensure the customers’ satisfaction with our support

**Further development possibilities**
- Project management and execution of time-critical projects and implementations
- Be the point of contact for technical issues for staff and clients
- Assist our publishing clients with technical onboarding/advertising integrations
- Oversee daily operations
- Monitoring of daily operations
- Assist management with administrative tasks

**Your Skills**:
**Your skills**:
**German B2-C2 **level - is
**mandatory**

***3-4 years** of work experience in the
** customer support area**
Experience with
**HTML/CSS or other technical skills showing your experience in technical operations.**
Experience with
**ticket systems**
Very good
**communication skills**
A strong
**sense of responsibility**
A passion for technology
Knowledge of how to use Browser Developer Tools

**We offer**:

- 100% remote work
- Permanent employment contract
- 28 days holiday plus Christmas and New Year's Eve
- 100% sick pay (after 1 year of employment)
- 1:1 onboarding with mentor
- Individual work equipment - we equip you
- Great development opportunities based on your knowledge and worked out together with you
- We celebrate your birthday with a great gift
- Regular trips to Munich with full travel and hotel reimbursement
- 2 great annual events for all employees

**What happens when you send us your CV**:
1. step: Preliminary interview with HR approx. 20min
2. step: Interview with the head of department approx. 30min
3. step: Skill test
4. step: Invitation to the office in Munich, presentation of the company & conversation with the CEO
5. step: Contract

**About us**:
Traffective was founded in 2009 and is headquartered in the vibrant heart of Munich, right above Kunstlabor 2, near Stiglmaierplatz. Our diverse and international team of 30 individuals has been carefully assembled with dedication and care.
Our culture is defined by teamwork, honesty, transparency, and open feedback. Furthermore, a flat hierarchy fosters a positive atmosphere of continuous learning and growth.
With our innovative monetization platform, a self-developed software, combined with outstanding customer care and support, we set ourselves apart from the market. This allows us to bring together the needs of our customers, from publishers to advertisers, in the best possible way.
Our work enables publishers, freelance journalists, independent reporters, and bloggers to finance themselves autonomously. Thus, we preserve the diversity of the media landscape and guarantee the right to freedom of expression. Safeguarding this fundamental right drives us daily to achieve the highest possible output.
Beyond the monetary aspect, we also act sustainably by supporting various social projects on both a local and global level.