Fraud and Chargeback Specialist

Vor 3 Tagen

Hamburg, Deutschland Global Payments, Inc. Vollzeit

Fraud and Chargeback Specialist

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**Summary of This Role**

Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation.

**What Part Will You Play?**
- Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
- Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.

**What Are We Looking For in This Role?**

**Minimum Qualifications**
- High School Diploma or Equivalent
- Typically No Relevant Experience Required

**Preferred Qualifications**
- previous work experience in a fraud related field.

**What Are Our Desired Skills and Capabilities?**
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

Job ID R0058326

  • Fraud and Chargeback Specialist

    Vor 3 Tagen

    Hamburg, Deutschland TSYS Europe (Deutschland) GmbH Vollzeit

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Fraud Operations

    Vor 6 Tagen

    Hamburg, Hamburg, Deutschland exmox GmbH Vollzeit 35.000 € - 55.000 € pro Jahr

    Your missionSupport our fraud prevention operations by monitoring user activity and payment requests, identifying suspicious behavior, and taking appropriate action.Understand the importance of fraud prevention and its impact on our business, staying curious about potential risks and loopholes.Collaborate with Customer Support to help resolve tickets.Detect...

  • Fraud Operations Intern

    vor 1 Woche

    Hamburg, Hamburg, Deutschland exmox GmbH Vollzeit 30.000 € - 60.000 € pro Jahr

    Your missionSupport our fraud prevention operations by monitoring user activity and payment requests, identifying suspicious behavior, and taking appropriate action.Understand the importance of fraud prevention and its impact on our business, staying curious about potential risks and loopholes.Collaborate with Customer Support to help resolve tickets.Detect...

  • Fraud Analytics Intern

    vor 3 Wochen

    Hamburg, Deutschland exmox GmbH Vollzeit

    Your mission Are you a curious and data-driven student looking to gain hands-on experience in the world of fraud prevention? Join us as Fraud Analytics Intern and help keep our platform safe while learning how data, patterns, and technology come together to protect our users. You’ll work closely with Customer Support, Product, and Tech teams, and get real...

  • Team Lead

    Vor 3 Tagen

    Hamburg, Deutschland exmox GmbH Vollzeit

    Your mission - Lead daily operations of our fraud management team, including case triage, transaction monitoring, and payout approvals across multiple regions and time zones. - Coach and develop a growing team of fraud managers to identify sophisticated threats such as bot activity, geo-spoofing, device risks, and account takeovers (ATO). - Design and refine...

  • Fraud Analytics

    vor 3 Wochen

    Hamburg, Deutschland exmox GmbH Vollzeit

    Your mission Are you a curious and data-driven student looking to gain hands-on experience in the world of fraud prevention? Join us as a Working Student – Fraud Analytics and help keep our platform safe while learning how data, patterns, and technology come together to protect our users. You’ll work closely with Customer Support, Product, and Tech...

  • Fraud Analytics Intern

    vor 3 Wochen

    Hamburg, Deutschland exmox GmbH Vollzeit

    Your mission Support our fraud prevention operations by monitoring user activity and payment requests, identifying suspicious behavior, and taking appropriate action. Understand the importance of fraud prevention and its impact on our business, staying curious about potential risks and loopholes. Collaborate with Customer Support to help resolve tickets....

  • Team Lead

    Vor 3 Tagen

    Hamburg, Deutschland exmox GmbH Vollzeit

    **Your mission**: - ** Lead daily operations** of our fraud management team, including case triage, transaction monitoring, and payout approvals across multiple regions and time zones. - ** Coach and develop** a growing team of fraud managers to identify sophisticated threats such as bot activity, geo-spoofing, device risks, and account takeovers (ATO). -...

  • Fraud Analytics

    vor 3 Wochen

    Hamburg, Deutschland exmox GmbH Vollzeit

    Your mission Support our fraud prevention operations by monitoring user activity and payment requests, identifying suspicious behavior, and taking appropriate action. Understand the importance of fraud prevention and its impact on our business, staying curious about potential risks and loopholes. Collaborate with Customer Support to help resolve tickets....

  • Payments & Fraud Specialist (M/w/d)

    vor 2 Wochen

    Hamburg, Deutschland LOTTO24 Vollzeit

    Die **ZEAL Network SE** ist eine internationale, börsennotierte Unternehmensgruppe, die seit über 20 Jahren spannende und unterhaltsame Lotterieerlebnisse schafft. In Deutschland sind wir mit unseren Marken LOTTO24 und Tipp24 der größte Anbieter von Online-Lotterien. In Spanien arbeiten wir mit der zweitgrößten nationalen Lotterie, ONCE, zusammen....