Retail Operation Specialist

Strategy & Business Development
Berlin, Germany
Full-time
Save role for later
Create an alert
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
This role is a key part of Wolt’s Retail Strategy & Operations team, focused on ensuring smooth daily performance and continuous improvement within our own and store picker network. As part of Wolt — a leading technology company revolutionizing last-mile delivery and retail logistics — you’ll play a crucial role in maintaining operational excellence, supporting partners, and driving efficiency across our fulfillment operations.
What you’ll be doing
In this role, you’ll oversee daily picker operations, ensuring efficiency, performance, and adherence to Wolt’s standards. You’ll collaborate with cross-functional teams to support new launches, training, and continuous improvement across all operational areas.
**Day-to-day in this role you’ll**:Daily Monitoring and Coordination**:
Conduct daily monitoring of picker shifts to ensure adherence to schedules and operational efficiency
Align closely with Account Managers and Partners to address any ad hoc or daily requests, ensuring that all needs are promptly and effectively met
**Performance Management**:
Monitor picker performance metrics through Looker ensuring that performance data is accurately communicated to the fleet management team
Collaborate with Fleetery to ensure continuous improvement in picker performance and address any issues that may arise
**New Launches and Training**:
Oversee the execution of any new launches, ensuring that all pickers are present and prepared to meet operational requirements
Provide necessary training to pickers, ensuring they are well-equipped to perform their duties in accordance with Wolt’s standards
Order any necessary equipment, gear, and clothing required for new launches to ensure pickers are fully equipped and operational from day one
**Recruitment and Standards Compliance**:
Conduct interviews and assess new picker hires to ensure they meet Wolt’s operational and service standards
Provide ongoing support to pickers, addressing any ad hoc questions or concerns related to the picking process
**Inventory Management**:
Manage and update inventory records, including adding images, updating product information, and ensuring stock accuracy
Collaborate with relevant teams to ensure inventory data is consistently up-to-date and reflective of current stock levels
**KPI Management**:
Ensure pickers meet key performance indicators (KPIs), specifically maintaining a 0% rejection rate and 100% availability
Implement strategies and interventions as necessary to support pickers in achieving these KPIs
Our humble expectations*
**Education**:
Preferred Bachelor’s degree in Business Administration, Logistics, Operations Management, or a related field.
**Experience**:
Exposure to or interest in warehouse or supply chain operations will be an advantage.
**Self-Starter**:
Demonstrated ability to take initiative, work independently, and handle tasks without constant supervision.
Capable of thinking on your feet and making decisions quickly in a dynamic, fast-paced environment.
Proactive in identifying issues and implementing solutions before problems escalate.
**Learning Agility**:
Quick to grasp new concepts, tools, and processes.
Willingness and enthusiasm to learn and adapt in a constantly evolving environment.
**Communication Skills**:
Strong written and verbal communication skills in both German and English are essential for interacting with team members, partners, and stakeholders across different locations.
Ability to communicate complex ideas clearly and effectively, ensuring all parties are aligned and informed.
**Organizational Skills**:
Highly organized with the ability to manage multiple tasks simultaneously, prioritize responsibilities, and meet deadlines.
Strong attention to detail, especially when handling data, inventory management, and performance metrics.
**Analytical Abilities**:
Comfortable analyzing data and drawing insights from performance metrics and operational reports.
Ability to identify trends, assess situations critically, and propose improvements to optimize processes and enhance performance.
**Technical Skills**:
Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Google Suite.
Experience with data a