Hotel Customer Service Agent Nf-02

**Duties**:

- Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification.
- Responsible for payment processing, guest room key provision and control. Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
- Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns.
- Performs duties associated with telephone services, reservations, luggage storage, lost and found, accountability of reports, parking assistance and security for the hotel operation.
- Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
- Provides communication assistance in medical and fire emergencies and may serves as a primary contact during such emergencies.

**Requirements**:
**Conditions of Employment**:

- Ability to lift and carry objects weighing up to 40 lbs.
- This position has an occasional driving requirement in support of the activity. Must have the ability to obtain and maintain both a valid USAREUR drivers license and a TMP license.
- Must be able and willing to work rotating shifts that include nights, weekend and holidays.
- Direct Deposit and Social Security Card is required
- Meet qualification/eligibility/background requirements for this position.
- A probation period of one year may be required.
- Possesses satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-13, to include a Tier 1 background investigation.

**Qualifications**:

- Possess demonstrated knowledge, skills and abilities that indicate the capability to work independently and perform duties associated with front office operations desk clerk (_Note: Experience must be equivalent in difficulty to the NF-01 level_).
- Qualifying examples of duties may include telephone services, reservations, or accountability reports.
- Ability to communicate verbally and in writing using the English language.
- Ability to use automated equipment in performance of required duties.
- Ability to perform addition, subtraction, multiplication and division at the level necessary to prepare reports, count accurately, and provide accurate change.
- Experience using office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.

**Education**:
There is no education requirement for this position.

**Additional information**:
**Manual Applications**:
**Allowances, Incentives, and PCS Costs**:

- Payment Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
- Allowances, differentials, or incentives are not authorized. If determined eligible, Living Quarters Allowance (LQA) and Post Allowance may be paid in accordance with the Department of States Standardized Regulations (DSSR).
- Applicants must comply with the Exceptional Family Member Program, for information click here

**Please check out our Applicant Information Kit**:
**Other**:

- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- THE TOUR OF DUTY REQUIRES ROTATING SHIFT WORK TO INCLUDE WEEKENDS AND HOLIDAYS.
- A USAREUR driver's license and the ability to obtain a TMP is a requirement

**Overseas Employment Eligibility**
- **U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.**:

- **In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.**
- Benefits

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**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

**Applicants can claim the following eligibilities in the following order**:
Under DoD guidelines, SEP is lost once a spouse obtains or declines a regular or permanent Appropriated Fund (APF) or Non-Appropriated Fund (NAF) position whether the preference was applied or not (this includes AAFES positions).

Required documents for each consideration category can be found in the applicant information kit. Eligibilities are listed above in the consideration order in accordance with the AR 215-3. Applicants will only be awarded the highest preference/priority consideration found eligible. Failure to provide supporting documentation to validate preference or priority consideration claims could adversely impact the applicant's eligibility.
- Benefits

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- Required Documents

As a new or existing federal employ