Platform Services Delivery Lead

**Tanzu Labs Platform Services EMEA - Individual Contributor Delivery Lead**

**The Elevator Pitch: Why will you enjoy this new opportunity?**

Our Delivery Leads work closely with talented Product Managers, Architects and Engineers to cut through ambiguity, plan work, measure and prove value during impactful consulting engagements.

They have an understanding of cloud native technologies, agile, lean, DevOps and SRE practices, along with how they can be applied in a world filled with legacy technologies and processes. Our Delivery Leads are excited by the mission of catalyzing enterprise transformation, and delivering the organizational value that technology can unlock.

Our process relies on your creativity to gather needed information, draw business insights, and turn those insights into cohesive and flexible strategies that meet evolving customer expectations.

Our Delivery Leads are dynamic and thoughtful business leaders with experience managing customers, outcomes, cost, risk, and timelines. They thrive in a complex ecosystem, collecting, sharing, and synthesizing input from many directions and enabling our team to continuously deliver customer value. Tanzu Labs Delivery Leads cultivate engagement success through humility, empathy, and a learning mindset. They believe in doing the right thing and doing what works. They strive to construct diverse teams because we’ve learned those are the most successful. If you want to work with a team of curious, brilliant, and kind technologists, come join us

**Our recent client engagements have included**:

- Building out a platform based on Tanzu Kubernetes Grid, for both data centres and at stores for a major UK grocery company. We partnered with the customer on a programme of work for over 1 year, delivering incremental value from day 1.

**Success in the Role**: _What are the performance outcomes over the first 6-12 months you will work toward completing? _
- 1st Day: You've had a great first day, met your manager and a couple of your peers and started collaborating together.

1st Week: You have learned about our clients, tools, techniques, and your role within VMware. You feel well integrated into the Tanzu Labs team and understand how you’re a critical part of that. 1st Month: You’ve begun leading your first engagement.
- 1st Quarter: You’ve helped client stakeholders become effective platform practitioners. You feel capable of adapting your style to the needs of your client and your delivery team. You’ve scaled up to running multiple client engagements in parallel.

**The Work**_:_**_ What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Daily life at Tanzu Labs will have you doing many or all of the following: _

Help your team understand the underlying strategy and problems as you collaborate on solutions. Collaborate regularly with VMware colleagues to close out new Tanzu Labs sales opportunities and transition them into delivery.
- Act as our client liaison working closely with internal and external stakeholders to solve complex problems in uncertain environments using a combination of their business/domain knowledge and your skills. Coach customers on our approach all along the way.

Set the strategy and collaborate on the tactics with your team, keeping them informed and productive while removing roadblocks and shielding them from distractions outside of their control. Respond quickly and effectively to unanticipated events while effectively managing our people and our engagements through your knowledge and experience by making great decisions with guidance and support from leadership.
- Be a crucial member of a team dedicated to helping multiple customers achieve their goals.
- Enable the team of Tanzu practitioners and clients to build, modernize, and launch a custom software platform with and for our customers that transform their mission.
- Advocate and drive consistency throughout for modern best practices like Lean and Agile that make digital transformation a reality while creating outcomes that are meaningful.
- Ensure that we successfully deliver on the promise and health of our engagement by driving customer satisfaction, tracking financial performance, updating stakeholders on status and helping our people maintain proper work/life balance.
- Represent Tanzu Labs in a variety of forums, ranging from being a speaker at large conferences to the trusted adviser for a single executive stakeholder.
- You keep our people excited and engaged about our mission and their role in making it happen.

**What is the leadership like for this role?** **What is the structure and culture of the team like?**

We believe in collaborative, autonomous teams dedicated to achieving our customer’s goals. Our leadership strives to create a healthy environment for you to do your best work, and will empower you to work directly with your team and clients to deliver on the strategy.

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